Mariela Castillo Email and Phone Number

Responsible for on-site operations and employees. Responsible for the completion of the weekly and monthly reports. Resident relations and retention. Responsible for knowledge of the surrounding market that pertains to their property. Must have control over cost of maintenance and adherence to the budget. Budget preparation. Monthly variance explanations. Supervision of leasing process and marketing. Responsible for vacant ready status. Written and verbal communication skills.

• Assisting the Property Manager in overseeing property operations, ensuring positive guest relations, and complying with all organizational policies and requirements• Administrative work including data entry, checking in/out guests for their reservation, and assisting with other relevant projects assigned by the Property Manager• Ensuring properties are ready for guests when they arrive for their reservation• Provide administrative and organizational assistance and support for the Property Manager• Address the concerns of current and prospective residents in a friendly and professional manner.• Helps set the standard on how Leasing Agents engage prospective and current residents. Tours and leases apartments as necessary.• Helps with training staff as necessary and models effective sales techniques on a daily basis.• Leads rent collection efforts, specifically with delinquent residents. This may involve lease termination and legal action if necessary.• Assist in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the community.• Inspecting apartments during move-in and move outs, walking apartments and the community as needed.• Fill the role of acting Property Manager when the Property Manager is absent.•Track vacancies and lease expirations. Prepare and implement plan for lease renewals.

•Greeting all residents, future residents and internal team members in a professional and consistent positive manner•Keeping a high level of service in mind with every task while resolving conflict to benefit all concerned parties•Touring apartment homes and community grounds including models, amenities, and vacant apartments•Preparing lease documents and related paperwork for management•Facilitating the move in /move out process•Basic bookkeeping and clerical work•Promoting positive resident relations•Respecting the boundaries of confidentiality, fair housing laws and safety•Executing on site marketing and advertising directives

-Assist guests in check in and ensure optimal level of services to ensure satisfaction and coordinate with various departments for VIP guests. -Maintain and update knowledge on all resort facilities, packages and special events within premises. -Coordinate and maintain professional relationships with all departments and manage all cash according to resort policies. -Administer all procedures for cashing checks, maintaining safe deposits for customers and assist guests with all directions in professional manner in person as well as on phone. -Manage guest programs, recognize members and ensure availability of all services. -Maintain control of all safety deposit box and supervise efficient working of front desk to provide optimal level of services to clients. -Coordinate with clients and resolve all issues and ensure fulfillment of all requests. -Prepare morning and evening reports for front office operations and perform data entry of all check in and check outs to and from resort. -Ensure optimal level of security during check in and always evaluate ID card of guest and ensure accuracy in billing at time of checkout. -Perform balancing of all accounts at end of shift and escalate complex issues to supervisors. -Monitor and maintain an inventory of front office supplies and place purchase orders appropriately.