Mariela Castillo Email and Phone Number

In this role, I have been working closely with the Project Manager, generating reports, planning the deployments, human resources assignment, database management, email follow-up and response, among other communications activities.

Analyze shipments to a possible match with a Denied Party entity restricted by laws that determine that they have breached international law or could represent a risk to security policies.

- First escalation point of contact for customer issues and inquiries.- Resolution of Problems.- Track, and trace.- Provide accurate information as requested by the customer.- Follow up of the processes.

- Customer Care Representative in the transaction support center in the dispute Department. - Perform investigation and resolution of customer disputes with regards to charge off accounts.- Handled customer disputes for unrecognized charges, non-receipt of goods, etc. - Executed strong problem-solving skills to process customer disputes.

- Provide accurate information regarding Great HealthWorks products or services. - Resolve customer concerns in a timely and efficient manner utilizing available resources with the utmost respect and courtesy.- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer and achieve sales.