• SPOC for the segment, in Latin America• Main contact and escalation contact for any issue in the region for Global Accounts. • Provide support to Global Accounts, making sure the E2E process works based on the segment requirements and needs for our customers. • Integrated the extended regional teams to work in collaboration towards customer needs• Work with GEO leads to ensure processes functionality• Create, maintain, and develop reports to ensure Global Project Managers have all the needed information to provide to our customer.

• Work closely with Lenovo Global Account Managers (GAM), Regional Account Managers (RAM), local sales teams and global customer Procurement and IT staff to understand and advocate customer requirements and operationally implement global solutions.• Assist global contracting, collection of customer set-up information, activation and order readiness• Acts as the single point of contact for the operational execution on assigned global accounts. • Responsible for action item tracking, issue escalation and resolution, and account team and customer communication; distribution, communication, and quality assurance of reporting, catalogs, quarterly business reviews• Maintaining effective and collaborative relationships with customers, account teams, and cross-functional teams.• Ensure forecasting, identify critical order identification, and backlog management. Project management and communication of customer product transition tasks, dates, and status.• Owns and leads bi-weekly communication management system with HQ / GEO account and customer teams

• In charge of all web related issues, questions, customer account activations and customized content management utilizing diverse applications• Managing of Web content change requests, monthly updates and custom model transitions• Accurate weekly reporting of data metrics related to assigned accounts• Daily interaction with business to business customers• Weekly status calls & quarterly business reviews with internal team and external customers

• Update, product data specifications and price for business to business customers and internal web sites • Coordinate and allocate customer issues to provide resolution based on Service Level Agreements (SLA) Assignments• Complete assigned task using best practices for Quality Assurance and Validation• Lead status reviews for stakeholdersInternational Assignments• Training DAC / WorkShop - Raleigh, NC, United States (09/2009) • Transition DAC- JDA - Raleigh, NC, United States (03/1010) • Training SAP/CRM - Raleigh, NC, United States (07/2010)

• Telephone Technical Support and hardware CSR.• Wireless and wire networking Support Specialist, devices.• Connectivity, troubleshooting solutions for Linksys a Cisco's Systems Division.• Representative of the premium department of AV devices from Linksys.

• Research analyst for commercial real state for US. • Phone and email contact to update data base.• Run daily,weekly and monthly reports on workflow• Schedule daily work according to established goals.

• Telephone Technical Support and Hardware CSR• Wireless and Wire Networking Support Specialist• Connectivity & troubleshooting solutions for Linksys a Cisco's Systems Division• Linksys AV Devices Premium Department Representative