Responsible for optimizing operations and data analysis in a company that offers E-commerce solutions.• Define, monitor and analyze operational KPIs to identify areas of improvement and ensure that operations are carried out within established parameters.• Data analysis using Looker, Google Analytics and Excel to inform strategic decisions.• Negotiation and project management with retail suppliers, optimizing processes and reducing costs.• Implementation of strategies based on NPS to improve customer satisfaction.• Automation of payments, achieving an 85% reduction in manual payments and a 90% reduction in operating costs.• Development of processes for identity verification and fraud prevention, improving the security of the platform.• Creation of ticket systems for the efficient management of problematic transactions.• Broad understanding of different functional areas of the company, including finance, human resources, sales and marketing, to ensure efficient integration of operations with other departments.

Proposals and alignment of strategies to achieve the KPIs of the user acquisition team for activation in the app.• Planning strategies for effective recruitment through the organization and audit of calls and messages made through digital platforms (Chatwoot, Kustomer, Aircall) to improve the profiling, induction, selection and activation processes of new personnel.• Organization of training and feedback to recruiters, adhering to internal labor policies and regulations.

Responsible for the induction and registration process in the app for new users, as well as support during the activation process.• Attracting talent through standardized tools to achieve the KPIs and OKRs of the position.