Mariela Capistrano Email & Phone Number

Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• It involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Make… Show more
• Make recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less

• Handled incoming customer calls and ensured that customers are satisfied with products, services and features.
• Managed large amounts of incoming phone calls.
• Followed communication procedures, guidelines and policies.
• Provided accurate, valid and complete information by using the right methods or tools.
• Responsible to answer questions about the product, responding to complaints, and providing helpful information.

Manila, National Capital Region, Philippines

• Provided professional, friendly customer service to Bayview Park Hotel customers.
• Built and maintained business relationship with the guests by providing prompt and accurate customer service.
• Maintained positive and productive working relationships with other employees.
• Responsible to greet and accommodate all of the guests by receiving their requests in phone calls.

• Delivered exceptional, friendly and fast service
• Skillfully anticipated and addressed guests' service needs
• Effectively trained, motivated, and coached new team members in all job responsibilities.
• Handled customer complaints and special requirements.

• Maintained a professional and friendly demeanor and offered timely assistance to customers in order to ensure that their needs are met.
• Present menus, answered questions and offered suggestions, explained menu items, assisted patrons with special dietary needs and recommended menu items that the restaurant would like to sell more of.
• Responsible to serve orders from the kitchen to customers, must remember where to bring each order or maintain an organized record of order to which… Show more
• Responsible to serve orders from the kitchen to customers, must remember where to bring each order or maintain an organized record of order to which he or she can refer.
• Ensured that the restaurant maintains proper standards of cleanliness and sanitation. Show less