Marie Hayes Email & Phone Number

926 Main Street, Suite 22A

• Provided individual and group outpatient therapy services to individuals who suffer from severe disabling mental illness through utilizing Cognitive Behavioral Therapy (CBT, Social Learning Theory, Gestalt Theory, Reality Theory, Dialectical Behavioral Therapy skills (DBT), psychoeducation and motivation interviewing. • Access individuals on their strengths to ensure an individual treatment program is utilized to maintain a strength-based approach with clients to establish positive… Show more • Provided individual and group outpatient therapy services to individuals who suffer from severe disabling mental illness through utilizing Cognitive Behavioral Therapy (CBT, Social Learning Theory, Gestalt Theory, Reality Theory, Dialectical Behavioral Therapy skills (DBT), psychoeducation and motivation interviewing. • Access individuals on their strengths to ensure an individual treatment program is utilized to maintain a strength-based approach with clients to establish positive changes the client’s mental health treatment. • Supervise, mentor and coach individuals either completing their practicum hours to graduate from a Masters in Social Work program or individuals seeking to obtain supervision hours to sit for the Listened Clinical Social Worker Exam (LCSW). Show less

Billings,Mt

• Provided support for individuals who suffer from severe disabling mental illness by providing case management, advocacy, referral, and therapy services.• Effectively communicate and coordinate with the client’s hospital inpatient provider to establish a safe and appropriate discharge plan. • Coordinate client’s care with outpatient services and provides appropriate referrals when needed to ensure the client is receiving the least restrictive care to continue to thrive in the… Show more • Provided support for individuals who suffer from severe disabling mental illness by providing case management, advocacy, referral, and therapy services.• Effectively communicate and coordinate with the client’s hospital inpatient provider to establish a safe and appropriate discharge plan. • Coordinate client’s care with outpatient services and provides appropriate referrals when needed to ensure the client is receiving the least restrictive care to continue to thrive in the community. Show less

Billings,Mt

• Provided individual and group outpatient therapy to severe disabling mentally ill individuals by utilizing Cognitive Behavioral Therapy (CBT), Social learning theory, Gestalt theory, Reality theory, psychological education, and motivational interviewing.• Supervising, mentoring, coaching, and educating group home staff and social work interns on therapeutic techniques and ethics by working with the youth population. • Participating in the referral team to determine if youth are… Show more • Provided individual and group outpatient therapy to severe disabling mentally ill individuals by utilizing Cognitive Behavioral Therapy (CBT), Social learning theory, Gestalt theory, Reality theory, psychological education, and motivational interviewing.• Supervising, mentoring, coaching, and educating group home staff and social work interns on therapeutic techniques and ethics by working with the youth population. • Participating in the referral team to determine if youth are appropriate for a group home-level of care, and completing prior authorizations to be reviewed by Children’s Mental Health Bureau for payment for the therapeutic portion of the group homestay. Show less

Billings, Montana

• Developed an Electronic Medical Records (EMR) Manual including step-by-step processes to maximize the clinical use of the system. • Provided individual and group outpatient therapy to severe disabling mentally ill individuals by utilizing Cognitive Behavioral Therapy (CBT), psych-education and motivational interviewing.• Aide in facilitating the coordination of the psychiatric rotation at South Central Regional Mental Health Center for Montana State University Billings, nursing… Show more • Developed an Electronic Medical Records (EMR) Manual including step-by-step processes to maximize the clinical use of the system. • Provided individual and group outpatient therapy to severe disabling mentally ill individuals by utilizing Cognitive Behavioral Therapy (CBT), psych-education and motivational interviewing.• Aide in facilitating the coordination of the psychiatric rotation at South Central Regional Mental Health Center for Montana State University Billings, nursing students. Show less

Billings, Montana

Administered exemplary client services by adapting to serviving multiple products which contributed to a successful transition. This decreased the company expense of hiring additional colleagues for specific departments.Acknowledged for being recognized by a client for exceptional customer service.Completed extensive Security Awarenessand U.S. Sanctions training aidingin compiance with U.S. and company regulations.

Provided excellent customer service and training for the new guest service associates, which contributed increased customer satisfaction scores.Corresponded with Sales to establish proper inventory controls in order to maximize selling potential and house balance.Expedited coverage of sick calls, tardiness and any shift problems with finding proper coverage, reporting to work and staying until coverage is found.Coached, counseled and disiplines employees when necessary… Show more Provided excellent customer service and training for the new guest service associates, which contributed increased customer satisfaction scores.Corresponded with Sales to establish proper inventory controls in order to maximize selling potential and house balance.Expedited coverage of sick calls, tardiness and any shift problems with finding proper coverage, reporting to work and staying until coverage is found.Coached, counseled and disiplines employees when necessary, using proper documentation and techniques. Show less

Maintained various tracking and filing systems, accting as a liason between departments, generating reports and creating presentations.Facilitated communications and interacted with clients and colleagues to increase sales and drive revenue while increasing customer service.

Organized and trained guest service associates including tasks such as registration, settling accounts, hotel operator and concierge duties. Over saw multiple departments as manager on duty when needed to demonstrate and deliver seam-less service delivery; including front desk, housekeeping, shuttle/bell service, restaurant, and maintenance.

Familiarized and advised on concierge, front desk, reservations, guest recognition and sales by directing all incoming calls to the correct venue.

Doctor Of Philosophy - Phd, Social Work Administration

Doctor Of Philosophy - Phd, Social Work Administration

Master'S Degree, Social Work

Bachelor Of Arts (B.A.), Psychology

Bachelor'S Degree, Social Work