Marie Le Bars Email & Phone Number

Dublin, County Dublin, Ireland

Conducted highly customised product demos to drive migration from GetFeedback customers to SurveyMonkey and achieve maximum retention and revenue growthProvided expert guidance on the implementation of Salesforce, Tableau, PowerBI, and API integrations, ensuring alignment with client business requirements and successful deployment to production environments within established engagement timelinesPartnered with Product and Success teams on the full lifecycle of new feature introduction, from requirements gathering and alpha testing through launch communications.

Dublin, County Dublin, Ireland

Led survey software implementations for Key and Growth accounts, ensuring alignment with their integration needs and completing projects within 60 days post-contract signingIdentified at-risk customers, collaborating with cross-functional teams to proactively resolve issues and improve retentionContributed to product development by providing insights and feedback that influenced the product roadmap

Dublin

Collaborated with Technical Support, Engineering and Sales Consultants to resolve highly complex technical issues impacting key strategic accounts Engineered an internal web application to analyze dashboard architecture and provide data-driven recommendations for optimising dashboard performanceCreated and maintained a comprehensive Tableau dashboard to analyse support engineering KPIs, facilitating data-driven performance management and continuous improvement

Dublin, Ireland

Provided expert technical support to Tableau Enterprise clients, resolving a wide range of complex product and environment-related issuesPrioritised customer cases and company projects effectively, communicating priorities and plans to managementLed training initiatives for non-profit organizations, aligned with Tableau Foundation's mission and valuesProvided expert consultation as a Tableau Doctor to Tableau Conference Europe, ensuring a positive and productive experience for attendees

Dublin, Ireland

Implemented Google tracking and measurement solutions (AdWords, Analytics, and Tag Manager) to provide data-driven insights and optimise marketing performance for SMB clients. Partnered with Sales to ensure data integrity across Campaigns and Analytics platforms following successful tag implementationsDeployed test environments to enable hands-on training and accelerate team onboarding across key CMS platforms (Prestashop, Shopify, Wordpress, Drupal)

Galway

- Active management of global service delivery for Customers and Customer Service at all times- Real time monitoring of all service channels and technology (Nexxphase Dashboards, Oracle RightNow CX Cloud Service)- Proactively communicate emerging issues to all affected parties and stakeholders- Coordinate work force management of support agents across all locations- Coordinate outage recovery efforts and crisis management across all sites- Coordinate with NOC, IT, NetOps, facilities and vendor management to drive resolution for issues related to customers and / or the customer support operation- Creating SLA Reports / Workitem Reports for CS Management- Managing all social media messaging during maintenances / outages.- Respond to real life emergencies

Galway

- Provided escalated and direct Phone / Chat / ingame Support for the Beta Sessions in English and French for the MMORPG: The Elder Scrolls Online- Identified, troubleshot and resolved hardware and software PC technical issues- Reached departmental KPI & SLA in quality (CSAT) and productivity - Performed UAT (User Acceptance Testing) of Tools and System before Beta Sessions. - Created policies, procedures, Runbooks & Disposition lists for the global operation.- Provided phone / chat training for Tier 1 Agents in French and English- Participated in video game convention Paris Games Week 2013

E-mail - Phone - In-Game support - Account & Billing, Tech and In-Game - Star Wars: The Old Republic - Ultima Online - Dark Age of Camelot - Warhammer Online - Wrath of Heroes

Mail - Phone support (EDF)

Licence, Musicologie

Dut, Information Communication