Marie Lithander-Marcus Email & Phone Number

Kungsbacka, Se

Gothenburg, Vastra Gotaland County, Sweden

Supporting our clients, normally mid-sized to big companies, in transforming their organizations and ways of working to achieve business wellness and stay relevant for the future.

Gothenburg, Vastra Gotaland County, Sweden

Gothenburg, Västra Götaland County, Sweden

Heading the internal consultant organization within VGR. (approx. 85 consultants). 4 direct reports, whereof 3 managers.The organization supports VGR´s core business foremost within health care but also within culture and public transportation, where we contribute with Project- and change management, administrative services, Event- and meeting services and specialists within HR, Communication and Media production. In 2020 we achieved a growth of 22%, despite the circumstances of Covid-19, with high and increasing employee satisfaction and engagement as well as high customer satisfaction scores. During my management negative results have turned to positive, due to increased efficiency.During the year I took on additional responsibility for a new service area, which also called for organizational changes.I am part of a management team at Regionservice and am head of the management team for the consultant organization.

Göteborg, Sverige

Head of the global IT-function, incl. the Corporate Change Project Office.5 direct reports. Reporting to CFO and later SVP HR & Internal Communications. Responsible for leading the team, incl. partner relations, Process Manager for the IT-process, driver of digitalization and improved cost efficiency.Project manager for the Corporate Cost Saving Program, to deliver on promises made to the market. During my management, we decreased the IT-budget by approx. 50%, which required renegotiations with suppliers and anchoring changes with internal stakeholders; established governance organizations for 4 central systems and planned and started execution for prioritized over all IT development and maintenance for the upcoming year. I also initiated some digitalization projects to improve efficiency.

Gothenburg, Sweden

Managed the strategic project portfolio, sponsored by the mgmt team. 1 direct report and approx. 20 consultants. Reporting to CFO. Responsibilities: Initiating and coordinating change, driving and governing projects, change mgmt, sourcing of project resources, reporting. Dev. project methods.The project portfolio:Sustainability Framework (identifying focus areas, drafting policies, guidelines and company values, conducted employee training, establ. sustainability org. Result: Improved investor assessments, compliance with laws and stock exchange regulations and not least improved corporate culture);Impl. of Document Mgmt- and Product Lifecycle Mgmt System (EDMS and PLM), incl. processes and standards. Result: Improved availability and quality of information, improved efficiency and compliance with ISO-standards;Impl. of Salary and Time reporting system (Result: Larger volumes managed in less time);Dev. and impl. of Balanced Scorecard, (Process for setting and follow up targets, visualization of BSC. Result: clarified targets, improved efficiency and employee satisfaction); Dev. of Quality Mgmt System (ISO 9001 and 14 001) (Process- and KPI development. Result: ISO recertification);GDPR (Improving knowledge of GDPR, personal data inventory, Policy- and process dev., assigning roles, training employees. Result: Fingerprints prepared when GDPR became effective);HR-system (System requirements and choice, data quality, process dev., training of users. Result: improved efficiency in on- and offboarding, salary- and performance review, forecasting processes.Production of Annual Report (Result: AR delivered on time, within budget with increased satisfaction from Board of Directors and the Mgmt team regarding product and process);Downsizing Project, (Close co-op with mgmt team/ HR to plan and execute on downsizing due to financial constraints, incl. driving internal communication and new career matching. Result: Company was reduced by approx. 70%!

Gothenburg, Sweden

Reporting to SVP Operations & Quality. Change Project Manager for corporate projects, e.g. Development and implementation of Sustainability Framework, Development of ERP-system, resulting in that the ERP system finally could be set into maintenance, PLM & EDMS Preparing Project.

Gothenburg, Sweden

As a management consultant I led extensive projects and programs. Strong client relations and high customer satisfaction resulted in extended and new business opportunities. My projects:Head of Change Project in the Public Transportation Sector, Västtrafik (2013.02-2016.02). The aim of the project was to double the travelling with public transport in the region of Västra Götaland, which meant a massive change, both culturally and structurally, and involved about 9 000 employees, at the public transportation company and its many traffic suppliers. The project covered implementation of new models of agreements, process development and anchoring new ways of working, shifting the mindset, and establishing new roles. The new way of working, in partnership, with a more business oriented and customer focused approach affected the travelling figures and the efficiency in the right direction, and became a model well known within public transport.As program manager, I had the strategic relation with the decision makers and led the team of up to 10 consultants and the many people involved in the customer organization.Program Manager (shared role), Central service function within Public Health Care, 2011.06 - 2013.01The objective of the program was to meet legal requirements in handling patient data in the Västra Götaland region. This implied developing new services to the patients (e.g. ability to deny access to their patient records and/or to demand a log with information on who has accessed their patient records). Within the program, services were defined, new administrative processes developed, and a centralized service organization and IT-support was established. As program manager, I had a close dialogue with the decision makers and affected stakeholders and I led the team of up to approx. 10 consultants.

Gothenburg, Sweden

Responsible for sponsoring- and CSR commitments. Driver of business development projects with key focus on branding and corporate values. Internal and external web communication. Member of marketing group together with 6 other real estate companies with the assignment to define customer needs, and its impact on the production, branding and communication to attract tenants and their willingness to pay, when developing a new city area.

Gothenburg, Sweden

Leading 15 co-workers at the newly established Contact Center, incl. developing the business, see below.

Gothenburg

The project aimed to improve the access and to increase the service to the patients of the area (Heart and Vascular Diseases), in respect of handling remittances, the booking of appointments, nursing counselling and other requests. The main achievement was to accomplish this project in a short time, with considerable effects on service access (from 70 possible way of contact, with very limited working hours to 2 ways of contact, with availability all normal working hours), quality improvements (defined rules within what time a patient should have an appointment) and shortened lead times in the remittance workflow (remittances assigned digitally to a function instead of by post to individuals, speeding up the process and allowing tracking of lead times). The contact center has stood as a role model for several later initiatives. I was offered to take up the position as Head of Unit after finishing the project.

Stockholm, Sweden

Project manager for efficiency improvement projects, e.g. Centralization of the Business Operations function.

Stockholm, Sweden

Management consulting and project management within the Service Management and Customer Service area.

Stockholm, Sweden

Implementation of ERP-systems (Navision XAL and Axapta). Responsible for systems requirements, process mapping, workflow alignment and implementation including end user training. At the end I was also promoted to Product Manager for CRM-products.

Master’S Degree, International Business And Marketing

Master’S Degree, Economics And Business Administration, Erasmus Exchange Programme

High School, Business/Managerial Economics