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Select and buy hotel rooms for crew members for Lan and Tam

Responsible for Corporate Travel Department. Handling all travel related issues for Cencosud Holding.

Responsible for sales and administrative operation of 9 sales offices with a total of 40 sales executives.In charge of all communications related to customers: complaints, mailings, advertising campaigns, WEB site contents.Responsible for product definition and negotiations with industry suppliers: airlines, hotels, car rentals.Significant Accomplishments:Increase in sales resulting from redefining the Business model: target market, variable income for sales reps, better negotiations with airline and hotel suppliers.Significant decrease in customer claims due to the implementation of new Sales and Services Procedures.Reduction of turnover as a result of an improved recruitment process and implementation of a training program for sales agents.

Manager Airports Alliance Operations and oneworld Managed code share alliances system wide with other commercial airlines.Head of LAN Airports for oneworld. Member of Airport & Customer Experience Steering Committee. Managed different working groups, such as: Customer Experience, Airport Systems, Baggage Services, Airports Training and VIP Lounges.Significant Accomplishments:Successfully negotiated and implemented Airline Alliances at airports; developed LAN's Airports Alliance Procedures. Developed and implemented Key Performance Indicators to measure airports success. Team leader of LAN Airport representatives responsible for managing the daily code share operations with partner airlines: AA, QF, IB, KE, AM, MX, BA, PZ, NZ, AS.During 2005-2006 assigned as Airport Representative in a Steering Committee for Improvement of Disruption Operation at Airports. Responsible for developing and implementing initiatives towards improved customer service, cost reduction and process efficiency.In 2002, assigned by the Vice-President for Airports & Customer Experience oneworld, to lead the team responsible for auditing airport performance at 18 key airports worldwide.In 2000, developed training curriculum and managed the course for Airports, for the entrance of LAN Airlines into oneworld Alliance. Recognized with LAN's Award.In 1999, participated as a member of LAN's team that developed the Project Plan, related to DCS system change and entrance to oneworld. Manager Airports Procedures, Training &

• Responsable del manejo de alianzas comerciales en aeropuertos a nivel sistema• Miembro del Directorio de Aeropuertos & Experiencia de Viaje de oneworld y a cargo de distintos grupos de trabajo: Experiencia de Viaje, Sistemas de Aeropuerto, Servicio de Equipaje y Salones VIP.

Responsible for negotiating and implementing Sales Contracts with major accounts. In charge of the Sales Team and commercial relationship between LAN and the domestic Travel Agency community.Organized commercial events for LanChile's sales departmentSignificant Accomplishments:Developed and implemented a new recognition program for loyal corporations.Created a new salary structure based on incentives for the sales team.Reviewed and updated all LanChile's Passenger Acceptance Policies and Procedures

Responsible for the Sales Team and direct sales to travel agencies. Excellent results obtained by redefining the team structure and duties. Participated in the internationalization of the airline and the development of an alliance with United Airlines.

Responsibilities included selling Brazilian destinations to travel agencies and maintaining an open dialogue and relationship with hotels and headquarters.