Mariella Lopez Email & Phone Number

Cardiff, Gb

Cardiff, Gb

Cardiff, Wales, United Kingdom

• Assist Buyers in moving scrap metal throughout England and Wales between hubs and customers.• Keep transportation records up-to-date.• Create guidelines for scrap metal transport and invoicing. • Contact transport companies to schedules transportation and negotiate new rates.• Liaise with suppliers to ensure delivery dates and times are met, including resolving any queries promptly.• Liaising with suppliers and hauliers and internal departments to ensure good customer service both internally and externally.

Chapeltown, England, United Kingdom

• Acting as the first point of contact for all customer service-related queries regarding deliveries and returns of pharmaceutical and veterinary products.• Monitors daily performance of warehouse and 3PL transport providers to ensure compliance with Service Level Agreements.• Providing a proactive interface between customer services teams adapting to retailers' requirements to guarantee successful on-time deliveries.• Worked with the dispatch department to help streamline their workflow.• Initiates process improvements and development of standards based on rational data analysis.

Toronto, Ontario, Canada

• Answer incoming calls to schedule appointments for the Covid-19 vaccine.• Managing and resolving callers’ complaints following guidelines of the Ontario Ministry of Health.

Toronto, Ontario, Canada

• Assisting senior account managers in preparation of customer orders and tracking/ tracing deliveries status.• Setting pickup and delivery appointments with warehouses and customers.• Successfully navigated road transportation issues to deliver on-time results for clients.• Arrange shipments outbound and update customers with all relevant shipping information.

Toronto, Ontario, Canada

• Analytic thinking aimed at resolving customers' issues in a proactive manner.• Explained product quality, value, and style information to support customer buying decisions.

Curitiba, Parana, Brazil

• Responsible for B2B sales of MDF and MDP products to Europe and North America.• Managed cross-functional teams, ensuring a smooth operational run for multimodal deliveries.• Improved operational efficiency and cultivated cost reduction with the Warehouse team, increasing sales, and customer satisfaction.

Belém And Curitiba, Brazil

• Negotiated freights with shipping lines by breakbulk and container deliveries to North America and Europe.• Managed international customer accounts to guarantee product quality and shipment in time to meet deadlines.• Worked directly with offices in Europe and Asia providing production and shipment updates to achieve effective business operations.• Maintained high levels of customer satisfaction by providing sea transportation solutions to meet customer needs and resolving issues in a timely manner.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor'S Degree, Law