Key support position for the Development Department, support of donor cultivation and stewardship strategies through management of the CRM, which is Raiser’s Edge and RE NXT. Responsible for gift processing and donor recognition, including monthly and yearly reconciliation with Finance office; management and administration of the constituent database (Raiser’s Edge and RE NXT) and all paper records and files; data pulls for all development communications and all direct mail appeals; assist with management of leadership giving society; and entering and managing all constituent updates.Provide regular reports for monitoring progress toward yearly goals and deadlines. Work with Chief Development Officer in developing prospect lists, strategies of cultivation, and all prospect management processes.

Maintained membership program, managing front desk services as well as back of house office. Provided support to Interim Director of Development. Managed Raiser's Edge database, including constituent and gift entry, acknowledgement letters, monthly renewal notices, data scrubbing, reporting for Finance reconciliation and Marketing. Innovated in-depth usage of CRM capabilities, not previously known to staff; created new system for tracking membership visits to be recorded in partnership with Palm Beach County staff. Built-out and implemented new event and auction software, OneCause, in planning of annual fundraising Gala. Developed departmental website content and member logins using WordPress. Maintained inventory of supplies and marketing materials.

Timely delivery of medication and supplies to patients.Educated patients on the dosing, and use of medication.Created and executed daily delivery route, utilizing logistics software.Collaborated with call center to maximize sales and customer satisfaction, and to ensure accurate order information.

Implemented my own innovative method of sorting records after digitization, raising speed and efficiency more than 70%.Cross-referenced medical payout to provide Quality Assurance Department a resource to write Medicare Set Aside Report (MSA Report).Assisted with submission of the MSA Report to Centers for Medicare and Medicaid Services (CMS).Corresponded with physician offices and insurance adjusters to request medical records, all materials and communication necessary to complete the file for the Quality Assurance Department.

Assisted in timely and accurate maintenance of paper and electronic records to meet the requirements for licensure and certification.Record processing and pursuit of 100% physician record completion.File storage and retrieval, release of protected health information.

Innovated new digital method of sorting records, trained staff on scanning then sorting larger quantities, adding 50%+ speed and efficiency.Maintained high level of accuracy when filing documents to the Electronic Health Record.

Managed unit in support of patient care, providing customer service for visitors, patients, staff.Maintained nurse communication system, processed physician orders.Medical chart assembly; introduced new more efficient organization system.Facilitated patient transfers and discharge, created follow-up appointments.

• On-site at local hospital facility processing HIPAA compliant authorizations for the release of protected health information.• Accessing records from multiple formats: electronic medical records, paper records, microfilm, internet database.• Training new employees on release of information guidelines, procedures and data entry software.

• Maintenance of medical charts and electronic medical record.• Organized the department in accordance with medical record archiving guidelines to streamline a large-scale digitizing project.• Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.• Identified process improvements in day-to-day functioning of the medical records clerk role within the department.• Created and verified treatment schedules with patients and providers.• Confirmed accurate completion of forms/reports/records for the admission, treatment and discharge of each client.

• Patient registration and check-in, check-out, and payment reconciliation; assisted maintenance of patient flow.• Scheduled patient return visits.• Evaluated patients’ financial status and established appropriate payment plans; updated patient financial information to guarantee accuracy.• Confirmed patients’ insurance coverage, and co-pays/co-insurance when applicable.• General clerical duties: multi-line phones, maintaining faxes, emailing, filing, data entry, incoming/outgoing mail.• Opened, closed, and maintained the clinic and the safe.• Addressed all patient concerns and guest service.• Demonstrated ability to lead and motivate outstanding healthcare administration teams.• Created children's area in waiting room to make practice more family-friendly.

Greet patients and manage patient registration, scheduling and payment. General clerical duties: multi-line phones, faxing, emailing, filing, data entry, incoming/outgoing mail, etc. Open, close, and maintain clinic and safe. Address all patient and/or pharmacist concerns. Supervise clinic staff. Triage patients for visit. Maintain office supplies.

Manage membership program, data entry and mailings. Open, close, and maintain gallery, cash register and safe. Address all visitor concerns. Train and supervise gallery staff. Manage Solo Artist program-exhibit and sales for artists under 18 years old. Maintain inventory office supplies and first aid supplies.

This summer I worked with Ms. Molly Ryan in the Invertebrate Zoology archives. The project was part of the Smithsonian's goal to create a website which researchers, scientists and students around the world can access. I handled and scanned old drawings made by researchers as they studied specimens. I was responsible for clean, neat and organized work, to contribute good images for the museum's internet archive.

During my school's spring break week, I travelled to Washington DC to work at the Smithsonian's Museum of Natural History. I chose to work in the Botany Department where I helped ongoing work on a project in the National Herbarium. I entered data from herbarium specimen sheets into a program which will be used to build a website. This website is being created by the Smithsonian so that people all around the world can view and research the specimens held in the archives of the museum without having to be physically present.

Clerical and assistance duties. Filing, data entry, reorganizing, answering multi-line telephones. Guest service, answering questions. Errands and assistance to all employees. Work with all types of office machines. Assembly of new-hire orientation packets and insurance information.

Supervise staff of 15-20 employees; assign job duties. Address all guest concerns. Large quantity money handling; organization of store’s safe. Supervise the audits of every cash register. Entered the company as Guest Service Associate, promoted to Book Department Associate, and eventually to Guest Service Manager.