HOME CARE FOR THE ELDERLY, DISABLED AND MENTALLY DISABLED

Controlled confidential information in compliance with company policies and regulatory requirements.Resolved customer issues and captured business intelligence via inbound calls and email. Investigated and resolved customer inquiries and complaints efficiently.Undertook supervisor assigned stretch assignments as needed.

Developed deep understanding of customer needs, priorities and pain points to deliver customized service.Created shipping and receiving goals for territory employees.Captured business intelligence via spreadsheets for daily, weekly and monthly reporting.Identified issues, analyzed information, resolved concerns and uncertainties.

Responded to customer requests via phone and email using speedy problem-solving skills.Reviewed and submitted documents to check compliance and enforce recordkeeping policies.Consulted with outside parties to resolve discrepancies and create expert solutions.Facilitated HCP and patient events by sourcing compliant restaurants, physician’s offices, and virtual platforms.