Marie Mcverry Email & Phone Number

Lexington Park, Md

Greenville, Sc / Laplata, Md

- Provided technical support to several school districts and small businesses throughout SC, NC, and GA.- Monitored, administered and supported multiple client networks with a variety of vendor hardware and software, including but not limited to, Microsoft Windows servers and workstations, Microsoft Exchange, Microsoft Office365, Sophos/Astaro UTM firewalls, Barracuda firewalls, Unitrends backup devices and VMWare.- Designed, led and implemented email migration projects for several clients, migrating them from on-premise email servers to Microsoft Exchange Online; this included Microsoft Exchange and Novell GroupWise on-premise systems.- Upgraded and migrated client networks from older versions of Microsoft servers and Novell to a Microsoft Server 2012/2012 R2 infrastructure.- Managed the support ticketing system to ensure client SLAs were met and requests were responded to and resolved in a timely manner.- Monitored and maintained the company’s internal network and equipment, including providing internal support to the company’s staff.- Designed, led and migrated the company’s internal on-premise ticketing system (ConnectWise) to Microsoft CRM Online.

Laplata, Md

- Provided Windows XP desktop support for over 30 internal users in the building and 5 remote residential homes. - Set up new computers, performed software installations and added new users into Active Directory. - Trained new employees on computer use.- Implemented a custom installation of Act! to be used to track information for the Center’s employees and the individuals that attended the Center.- Implemented an Incident Response Improvement System (IRIS) for electronic reporting and documenting incidents involving the individuals that attended the Center.