Marie Moore, Pmp, Csm, Sasm Email & Phone Number

Findlay, Oh

Manage/lead IT projects and programs for the Midstream, and Crude Oil Supply and Logistics (COSL), and Refining organizations.Successfully implemented a major upgrade to a Marine application, launched a new module for Logistics, and changes to Long Term Price Forecast with a team of 12 people, including developers, business analyst, and the Light Products and Refining teams. Launched and trained the COSL team on HP ALM to manage application defects.Established strong relationships with the team; understanding their needs, setting expectations, and building rapportEnsured project requirements were well-defined and documentedMonitored project progress with daily stand-ups, constant communication, and removal of roadblocks to project success.

Global

Optimizing processes and procedures to facilitate rapid company growth for this coaching and business leadership training organization. Organizing improved client onboarding and engagement process so that every client and team member feels connected, informed and maximizes their desired growth results. Project Management to ensure programs are updated, online courses reflect latest data and each receives the proper promotion for growing enrollment and satisfaction scores. Coordinating project management and creative contractors for a virtual, global team.

Dearborn Heights, Mi

After more than 25 years with Verizon I branched out on my own providing high-level consulting services to GM, Comcast and Health Alliance Plan. I engaged directly with decision makers driving technology-based solutions for their organizations. First, I dug in and identified precisely what the scope, budget, and schedule of each project should be to avoid unnecessary expenses. Further, I evaluated and analyzed a whole swathe of business processes comparing them against client requirements. I then took those comparisons and recommended workarounds in order to keep project milestones on track. Here are three notable projects:General Motors: Delivered key learning scripts helping train peers on how to effectively analyze customer service patterns and trends with goal of zero customer-impacting issues. Launched divestiture of GM products to Peugeot on behalf of the People Service organization.Comcast: Optimized Net Promoter Score (NPS) launch throughout the Heartland Region involving 15 customer care centers, 10 technical operations with over 1,600 employees, and over 100 direct-sale employees boosting NPS scores by 10% or more in each channel.Health Alliance Plan: Decreased time lost through robust negotiations between each channel securing critical agreements on issue priorities and resolutions. Steered successful go-to-market strategies during integration of Health Plus into Health Alliance Plan (HAP)

Greater Detroit Area

The last four years of my time spent within the Verizon family was a very rewarding experience. I was promoted into a senior product marketing role where I was given full oversight of the entire product development life cycle. Through innovation and creative thinking, we drove subscriber and revenue growth for a key segment of Verizon’s business model: their prepaid product line.To do this, I developed the strategies and deployed creative marketing plans that pioneered downstream marketing activities across 15 states. Together this accounted for over $1 million in gross sales, positive net adds as well as $400M in revenue for six Midwest channels. This success had a direct correlation to the high-value market analysis I performed where I identified trends, created sales incentives, and spearheaded multiple marketing initiatives spanning direct mail, channel training, merchandising, and external communications.Throughout the four years in this position I shared my skills and talents mentoring others along the way and had many challenges, but with each challenge came equal number of wins, some of which are listed below:♦ Saved over $1M annually after initiating new system process limiting amount of phone-number changes customers could request; awarded coveted “Powerful Answer Award” for initiative.♦ Expanded customer base on average 9% YoY ranking first in company for gross sales and revenue three out of five years.♦ Added growth trends and highlighted execution strategies to weekly and monthly senior-leadership meeting presentations with new template being adopted as standard format for 15 states.♦ Achieved 5% growth activations on average for major distribution channels including Walmart and Best Buy by conceptualizing and designing fixtures, signs, and other merchandising features with vendors. ♦ Grew prepaid and postpaid market penetration by 2% and 12% respectfully with creative mailer messaging that addressed lifestyles of potential new customer base.

Greater Detroit Area

The bulk of my service with Verizon was spent collaborating with the Network, IT, Customer Service, Store Operations, and Revenue Assurance teams. I earned the trust of management and was tasked with overseeing a 30-member Command Center team consisting of all these disciplines across 15 different states.Together we upgraded and transitioned products that affected over 11 million unique customers. To ensure accuracy and transparency I changed several industry-wide reports (in coordination with the Telecommunication Industry Association) and handled all aspects of project management from conception to deployment, There are too many successes to list, but some that I am most proud of include:Minimized service disruptions for 11M customers during conversion of 44 voice-mail platforms by creating end-to-end test cases simulating current operations. Contributed to faultless customer experience generating over 700 test plan scenarios for 90 testers. Increased defect detection capturing 100% of critical incidents pre-production with substantial cost savings for IT department and company.

Greater Detroit Area