Marie M. Email & Phone Number

United States

Gaithersburg, Md, Us

• Ensure lawful practices & risk management• Oversee Worker’s Compensation administration, claims and audits o OSHA 300 tracking• FMLA, ADA & Leave Administration o Maintain Paid Leave Policies• Unemployment Claim Management• Create and revise company polices, handbooks and addendums• Establish and maintain vendor relationships• Evaluate and establish processes & procedures to ensure streamlined best practices• Develop & Implemented a New Hire Orientation program

Gaithersburg, Md, Us

• Manage the reimplementation of current ATS/HRIS/CRM software.• Coordinate the assessment of multiple vendor prospects, analyze their functionality as it would work within the company.• Implement new VoIP Phone system; Nextiva• Implement AkkenCloud as company's ATS, CRM, HRIS and Back Office system.• Assist in the implementation of O365• Develop training programs for both internal and external use.• Assist the HR team in various internal audits.• Assist in the development of company Standard Operating Procedures• Oversee/Manage company's Technical Writer

• Provide leadership, coaching, quarterly reviews, bi-weekly 1:1 session and direction for 8 Operations & Payroll Administrators in 12 states. Coordinated, prepared and presented training sessions for the 15 Branch Administrators company-wide. Coached 5 employees to promotions.• Performed quarterly team assessments of client and consultant volume that resulted in shifting workloads to ensure all consultants and clients were provided optimal service while ensuring Branch Administrators maintained a manageable workload. Reorganized the Branch Administrator team to create efficiencies. Trained SME’s to allow myself to complete more strategic/project based tasks. Oversaw the construction and implementation of a training program which saw 3 Branch Administrators receive promotions within their first year of service.• Conducted candidate searches to fill needs within my team. Such searches included developing detailed job descriptions/postings, reviewing resumes, phone interviews, in-person interviews and salary negotiation.• Led the operations integration for the acquisition of 3 companies by GES as well as the acquisition of GES. Responsibilities included merging onboarding, payroll, invoicing, unemployment claims, background screening processes, unified contracts, as well as various vendor relationships.• SME on all systems and vendors GES utilized including Bullhorn, StaffSuite (Bond product). Reputation of being the go-to person for systems and vendor questions. Strong learner, excited to explore and implement new resources and technology to streamline processes.• Identify need for vendors and vetting new vendors. Evaluate their efficiency as well as cost effectiveness. Determine if a change in vendor would be positive for the company. Implemented various system and vendor changes.• Processed weekly payroll for ~ 200, oversaw weekly payroll for ~ 3000 consultants nationwide and bi-weekly payroll using ADP Payroll for ~ 250 employees across 12 entities.

• Corporate point of contact for all Administrators working in the field.• Lead weekly conference calls with all Administrators addressing the weekly happenings and informing the field of any changes/modification to processes as well as upcoming training sessions.• Assisted in the design and implementation of I-9 training for all employees.• Reviewed and assessed current background screening processes and vendors to help create a universal vendor and procedure.• Assisted VP of HR with reassessing onboarding paperwork for internal, external and 1099 employees.• Managed 2 direct reports, assisting and training them in company policies and procedures.• Implemented a new timekeeping system for entire company.• Point of contact for multiple Vendors & Systems.

• Onboard W-2 and 1099 contractors for the Atlanta and Denver locations.• Review and help implement processes and procedures in Start-up offices as well as established locations.• Enforce company policies and procedures as well as government standards.• Review clients AR and attempt to collect on bad debt.• Consistently keep debt in excess of 90 days under 2%.• Assist in the on-boarding for internal employees.• Travel to various offices to train staff on policies and procedures as well as company systems as deemed necessary.• Train new administrators in the day to day processes.• Compile, submit and approve payroll for over 250 contract and 1099 employees.

• Oversee weekly payroll processing for approximately 300 associates in 7 branches throughout Texas.• Serve as a liaison between candidate, client, recruiter and corporate office to handle all administrative needs to include human resources, processing invoice adjustments and IT and phone related issues.• Process candidate W-4 tax forms and I-9 forms using DHS E-verify.• Train area office coordinators on the day to day office policies and procedures.• Administer candidate testing and tutorials and update database.• Arrange meetings and conferences for area managers.

• Key part of a team that was designed to implement a new product system.o Was recommended to the Model Office team by my peers & direct supervisor.• Compared information on the database to actual paperwork; verified or corrected information as necessary to decrease downtime in responding to the customer.• Trained new employees on job functions and policies & procedures, which allowed for new hires to quickly become productive and adjusted to the company.• Began position as New Business Specialist and was quickly promoted to the Model Office Team

Kansas City, Mo, Us

• Assisted clients with their tax and financial needs• Advised clients of our various products and services• The only first year tax pro to out sell prior year preparers on our Guarantee• Maintained filing system, set appointments, greeted clients and answered a multi-line phone system

Irving, Tx, Us

• Played a key role, as a team member, allowing for the team to meet or exceed departmental and company objectives• Acquired Elite Sales Associate for selling in excess of $300,000 in one fiscal year.• Key holder responsibilities e.g. opening and closing store, evening cash wrap-up, deposits, daily inventory• Assisted in training of new employees

• Responsible for hiring and training the staff of 3 stores for a Premier CellularOne Dealer.• Acted as the escalation point of contact to resolve customer issues in a concise and expedient manner which maintained customer satisfaction.• Maintained an accurate inventory for multiple locations.• Assisted with the Marketing of the company and our products.