• Develop customer-facing technical documentation• Enable publishing of content from Confluence directly to PDF• Manage content and text on customer portal

(previously named PhenomeX and Berkeley Lights, Inc., acquired by Bruker Cellular Analysis in August 2023)• Hired, trained, and developed permanent and contract technical writers and editors• Strategized to meet project requirements with high-quality and tight timelines• Defined and implemented standards, processes, and tools to improve the function's organizational maturity• Collaborated with other functions to ensure project alignment and improve processes

• Performed technical writing for both customer-facing documentation such as user manuals, product inserts, and site prep guides, as well as internal documents such as SOPs and work instructions.• Established and documented the technical writing style and content standards, and development processes on the company’s Confluence site.• Successfully managed the release of the company’s largest documentation release to date, totaling 18 documents, including a complete rewrite of the product’s user manual to make it more use-friendly.• Wrote the department’s standard operating procedure (SOP) for developing technical documentation and the accompanying documentation plan template. • Maintained and improved FrameMaker and Word templates.• Trained and mentored new technical writers.

Performed technical writing and editing for field service documents such as work instructions, and customer-facing documents such as user manuals.

Freelance and contract technical writing and editing services

• Created Distribution Planning Department (DPD) procedures, logs, and templates to support planning engineers' work• Architected the DPD SharePoint site and migrated over 100,000 files from a shared drive• Performed heavy developmental editing on company strategy documents and engineering planning studies for regulatory filing

• Performed extensive rewriting of existing documentation including safety manuals and standard operating procedures (SOPs) for readability, consistency, and accuracy. • Created a new template and recreated forms for improved usability. Worked with subject matter experts (SMEs) to address inconsistencies, gaps, and other content issues.

• Wrote and edited documentation to support implementation of IT tools (such as SharePoint and ServiceNow), IT processes, policies, and governance documents• Wrote and updated government charters, RACI matrices, business and training presentations; editing communications, presentations, and other client-facing documents• Established documentation processes, procedures, standards, and tools both internally and with the client

• Performed technical writing for a flagship product release, and led the implementation of Agile methodologies for the project's writing team.• Led a writing project to update existing documents with new technical, legal, and regulatory information.• Performed technical editing for customer-facing documentation.• Created and managed the publication of a bi-monthly R&D newsletter by managing and editing articles, and performing graphic design and distribution.• Chaired the department's Process Improvement Committee, leading efforts to assess existing processes and problems, and identify and implement solutions.

• As a Product Owner for two scrum teams, worked with the Chief Product Owner and other Product Owners to define, assign, and prioritize work. Worked with scrum teams and stakeholders to create and refine user stories. Prioritized story, defect, and technical work for the teams. Tracked and reported status using JIRA and Kanban boards. Accepted completed work at demos and demonstrated completed functionality to stakeholders. Reviewed and updated software specifications and verification procedures. • Performed an internal usability study for a new software feature.• Provided writing and editing services for new UI elements and error messages.• Defined and coordinated a new process for software string translation.

• Performed editing for customer-read documentation and managed the editing function, including supervision of one permanent employee and several contractors. • Managed the workload for all customer-facing documentation including logging, assigning, tracking, and gathering and assessing metrics for projects. • Implemented processes, tools, and standards that allowed the editing team to absorb an increase in workload without requiring additional headcount.• Expanded the scope of the editors’ work to include editing business requirements and software user interfaces.

• Performed editing for customer-read documentation. • Helped to define and standardize a writing style based on the Information Mapping approach to documentation. • Architected a doc set for a new suite of products, ensuring that the information was organized appropriately, that there was no overlap of information among documents, and that the information was workflow-oriented. • Expanded the editors’ role to include editing of software error messages and providing input into the terminology and usability of a product targeted to developing countries. • Edited internal documents such as design specifications and wireframes for software and firmware. • Chaired the department’s Process Improvement Committee, driving the documentation of department processes. • Created an Access database to track all publications released by the department.

• Responsible for editing and approving customer-read documentation to ensure that published materials conformed to the company’s style guidelines, as well as regulatory and legal (patents, branding) requirements. Types of documents edited included technical publications, marketing publications, customer training materials, and product labeling and packaging. • Provided all levels of editing from copy editing to developmental editing. • Maintained the company’s style guide. • Developed a process for managing the editing workflow for the team of two editors. • Established and documented editing processes for business continuity.

• Responsible for completing the release of product technical data sheets, from liaising with the print vendor to releasing the documents via change order. • Edited and formatted approximately 85 SOPs for the company’s new product development system. • Provided backup editing to the Technical Editor.