At Picatinny Arsenal, I steer efforts to optimize on-premise servers and enterprise applications to guarantee usability and security of high-level SharePoint, Project Enterprise, and Windows Server environment. As a Microsoft Project Enterprise System Administrator, I adeptly conduct training sessions for employees to improve performance and skills. Furthermore, I plan and execute security inspections and systems auditing while focusing on keeping accuracy and completeness. Utilizing my key expertise, I assure compliance with U.S. Army federal regulations by maintaining proper checks and balances.Key Contributions:• Significantly improved operational efficiency and effectiveness by upgrading servers, checking system compatibility, and performing cloud migration for long-term project planning and change management.• Conducted in-depth analysis to assess security and permissions for staff and contractors in Microsoft Project Enterprise environment that comprised of more than 7,000 users worldwide.

At Cushman and Wakefield, I utilized ShareGate software to migrate 400+ sites from SharePoint 2007 to SharePoint 2010. Leveraging my technical expertise and knowledge, I expertly configured and verified platform settings as per client requirements. During this tenure, I delivered consistent customer service quality as per standards by transferring other incidents to appropriate parties. Additionally, I managed the ServiceNow system and all support incidents related to SharePoint.Key Contributions:• Determined and resolved critical issues to ensure customer satisfaction and documented the problem resolutions in the incident database before ticket closure.• Rendered expert advice and recommendations to customers on troubleshooting complex problems as well as provided support to carry out critical business activities.• Captured project development and financials by adding graphs as well as modified and uploaded logos and images per each clients' requests.• Conducted training for 15 end-users per week to develop a better understanding related to functionality and troubleshooting SharePoint software.• Fulfilled customer's needs by creating use cases and presented system demonstrations, storyboards, and wireframes. Planned, scheduled, and conducted requirements gathering workshops.• Gathered high-level requirements for a build-buy decision related to a new grant tracking system. Defined requirements and workflows by devising detailed business process flows.• Documented system requirements with traceability to business needs and communicated to all stakeholders.

I delivered SharePoint support to the US Army bases worldwide to ensure seamless work. During this employment period, I planned and arranged platform training for users on the project management platform and prepared site owner training questions for advanced issues.Key Contributions:• Resolved issues and configured sites to meet customer requirements as well as provided change management services to assure a beneficial transition.• Determined and resolved user group access issues on topics, which included site navigation, InfoPath form creation, workflow optimization, and project management details.

Provide SharePoint sub-sites configuration using Site Settings, create and modify sub-sites, lists, pages, views and web parts. Act as a SharePoint technical resource to client, end-users, and other team members. Create user training materials, manuals, briefings, PowerPoint and wiki pages. Great business analyst skills, act as SharePoint subject matter expert. Configuring data views and workflows using SharePoint Designer, creating content type definitions.

Created and Maintained the Share Point site based on the users’ requirementsCustomized the look and feel of the SharePoint portal by creating and applying custom master page Created application modules according to the design so that all other pages comply with the masterManaged user's permissions, Granted permissions and authentications to users as per the hierarchyResponsible for version control through SharePoint document managementAdministered SharePoint sites, provided support for end usersTrained users with newly designed SharePoint Application systemsCreated Custom Lists, Custom Site templates, and Document libraries, Search, InfoPath Forms, Master Pages & Content Types, create workflowInteracted with business team to discuss and understand their business requirementsGathered requirement from the Business users and created Sites

Information TechnologyDesigned and maintained PGM facility’s intranet website and established process for timely input processing. Provided information to all colleagues as Plasma TV coordinator.Created and managed a SharePoint system that captured all the department budget information and generated a summary report to the leadership team in a monthly basis. Maintained the SharePoint site for the department and built new sites for international colleagues. Improved interdepartmental communication by publishing bi-weekly electronic newsletter that captured and consolidated information from engineers and other departments. Negotiated discounts as part of computer requisitioning process and tracked delivery and billing.Conducted training for new and existing users, created new SOPs, and provided customer service to all levels of management.Coordinated Documentum - PDOCs support, including establishing new user accounts, maintaining data.Finance Increased efficiency of expenditure policies and ledger account status by refining procedures for ordering IT hardware and software and maintenance contracts.Monitored all account receivables and account payable fixed-asset management and journal entry data input to ensure that project budgets were not exceeded. Managed, reconciled and reported department costs, including purchase requisitions, purchase orders and invoices. Established system for collecting and coordinating contractor information for extensive monthly project status reports.Controlled departmental budgets and helped prepare bids, contracts, work orders, and hardware/software purchases.

• Tested key parts required to build a functional and safe air-conditioner; validated condensers and evaporators for quality manufacturing; verified shipping and installation