Marie Shyne De Rama Email & Phone Number

Dubai, Ae

United Arab Emirates

United Arab Emirates

-Facilitated early renewal client engagement by strategically assigning them to designated advisors, resulting in a substantial increase in conversion rates from 40% to an impressive 70%.-Conducted proactive inquiries to uncover the underlying reasons driving early client inquiries, thereby gaining valuable insights into client needs and preferences.-Demonstrated end-to-end management of client inquiries, meticulously overseeing each case to ensure client satisfaction and the successful conversion of potential leads.-Monitored and meticulously tracked conversion rates, providing actionable feedback and recommendations to advisors for continuous improvement.-Collaborated with the management team, offering insights and suggestions based on real-time market intelligence to further optimize conversion strategies.

- Team Lead of operations executive and Insurance coordinator- Ensure accuracy and validity of all of the documents.- Navigates the system portals like AXA, OMAN, QIC, RSA, TOKIO MARINE and issues policies while using different portals.- Building and maintaining business relationship with the underwriter-Scheduling and discussing UW guidelines, policy implementation with the Team- Gives swift information to the advisors regarding the new updates or rules from Insurance.- Maintains client confidentiality and protects operations workflow.- Serves and protects the motor insurance protocol by adhering to professional standards, insurance policies and procedures, federal, state, and local requirements, and IA authority standards.- Keen to perform administrative tasks, such as maintaining records, preparing documentation for insurers, updating sales reports and submitting sales invoice.

-Participates in design of call monitoring formats and quality standard.-Performs call and email monitoring and provides data to the management.-Uses quality monitoring data management system to compile and track performance at team and individual level.-Performs monitor customer care email responses.-Participates in customer and client listening program to identify customer needs and expectations.-Provides actionable data to various internal support groups as needed. -Coordinates and facilitates call calibration sessions to insurance advisor.-Provides feedback to call center team leaders and managers.-Prepares and analyzes internal and external quality reports for management staff review. -Perform other duties as assigned.

Dubai, United Arab Emirates

- Providing excellent quality service to clients- Listening and analyzing the queries of the clients- Advising the clients the best deal for their motor insurance- Retaining the existing clients and generate new revenue streams- Resolving issues in quotations and issued policies when needed- Negotiating with insurance Underwriters for better rates- Drafting motor insurance quotations- Issuing insurance policies- Other related tasks

Dubai Emirate, United Arab Emirates

- Greet and assists office visitors - Operates the main office central switchboard - Follows office workflow procedures to ensure maximum efficiency - Maintains files and records with filing systems - Performs basic accounting activities and reconciliations - Deals with customer complaints or issues - Support other teams with various administrative tasks (redirecting calls, disseminatingcorrespondence, scheduling meetings)

Philippines

- Checking the budget, requesting supplies thru SAP.- Process cash reimbursements, cash advance, expense liquidation, invoices.- Prepares RCP for billings and other using eSAS (Electronic Shared Accounting System)- Prepares Building Plan & SLO for Horizontal Projects.- Handles highly confidential and sensitive information, records, reports, and files- Handles documentation for Signature of the Department Head.- Answering phone calls and inquiries and route to personnel in‐charge.- In charge of monitoring and requisition of the office supplies and equipment.- Monitors the Department Head calendar and process the vehicle reservation for CCPD.- Follow-ups necessary documents from various departments.- Prepares various transmittal and vendor maintenance for clients.- Tags COCA by actual date completion.

Philippines

- Help the Administrative Assistant in answering the phones and greeting visitors to our office.- Assist staff and students by providing accurate information regarding Housingand Residence Life and by using sound judgment to make appropriate referrals.- Use a computer to type letters, develop forms and develop publications.- Enter data into the computer related to Freshman Exemptions, Mailing and Inventory Logs.- Perform varied clerical duties such as filing, copying, running errands,answering the telephone and assisting students.- Prepare signs, posters, and mailings and assist with other tasks and projects as assigned.- Assist the Administrative Assistant with the prompt processing and distributionof assignment letters.- Be familiar with all aspects of office operations.- Be familiar with the programs, services, policies, and procedures of Housingand Residence Life.- Be on time for work and work hours as scheduled.

Philippines

- Monitor, preparing the summary and update EWT (Excess Withholding Tax)- Preparing and Posting for Cash Application- Taking and posting for purchased order- Prepare letters and document

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor Of Science (Bs), Business Administration And Management, General