Marie Skalstad Email & Phone Number

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

Dublin, Ireland

• Inform and advice customers and partners about education and certification to help them maximize return on invested capital
• Respond to customer contacts in various countries across EMEA to ensure the right strategy in terms of their educational plans. (UK, Scandinavia, South Africa and Israel)
• Communicate with different roles within our client organizations (CIOs, system administrators, developers, sales and marketing managers, project managers) to help them understand the importance of education to ensure a.
• Building networks and creating awareness among different groups of staff within Salesforce.com with the aim to work with a coherent and strategic approach to our customers
• Achieve and exceed revenue targets for each month

Dublin, Ireland

• Generate new business and opportunities for the Nordic field sales organisation
• Research and development of new accounts and further research and development of existing accounts and it’s subsidiaries
• Create and prioritize strategic target account lists within a defined territory
• Correspondence with prospects via email and telephone
• Conduct high level conversations with Senior executives and managers within prospect accounts
• Educate and inform prospects on Salesforce.com, the on-demand CRM concept/vision and our platform and services (e.g. applications)

Cork, Ireland

• Selling Apple products and services to existing and prospective customers
• Collect customer information, answer questions and advise customers on Apple products and if necessary steer customers to other resource centers in Apple

Dublin, Ireland

• Management of a team of outbound calling agents involving:
• Achieving objectives agreed for the team, including:
• Developing, implementing and monitoring monthly assignments
• Assessing quality through telephone audits and data entry quality checks
• Allocating work to ensure that the skills of the team are used effectively
• Providing accurate and timely forecasts and reports to the Centre SupervisorManaging staff performance, including:

Dublin, Ireland

• Answering customer queries by phone, fax, email or post, following up on customer’s issues and ensuring customer satisfaction.
• Responsible for Microsoft queries in the MSDN inbound team which included answering and investigating queries from Microsoft or Microsoft resellers maintaining a 24 hour service level.
• Keep a log of the queries received and provide our client with an analysis on a weekly basis.
• I had the role of a mentor, which meant that I provided guidance and support for other agents. I was authorised to place reshipment orders and modify pricing structures.