Marie Skalstad Email & Phone Number

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

Dublin, Ireland

• Inform and advice customers and partners about education and certification to help them maximize return on invested capital• Respond to customer contacts in various countries across EMEA to ensure the right strategy in terms of their educational plans. (UK, Scandinavia, South Africa and Israel)• Communicate with different roles within our client organizations (CIOs, system administrators, developers, sales and marketing managers, project managers) to help them understand the importance of education to ensure a successful project• Building networks and creating awareness among different groups of staff within Salesforce.com with the aim to work with a coherent and strategic approach to our customers• Achieve and exceed revenue targets for each month

Dublin, Ireland

• Generate new business and opportunities for the Nordic field sales organisation• Research and development of new accounts and further research and development of existing accounts and it’s subsidiaries • Create and prioritize strategic target account lists within a defined territory• Correspondence with prospects via email and telephone• Conduct high level conversations with Senior executives and managers within prospect accounts • Educate and inform prospects on Salesforce.com, the on-demand CRM concept/vision and our platform and services (e.g. applications)• Take ownership of marketing campaigns• Liaise with the field sales and country manager on possible opportunities and developments within Strategic accounts and large enterprise

Cork, Ireland

• Selling Apple products and services to existing and prospective customers• Collect customer information, answer questions and advise customers on Apple products and if necessary steer customers to other resource centers in Apple• Collect customer information, answer questions and advise customers on Apple products and if necessary steer customers to other resource centers in Apple

Dublin, Ireland

Management of a team of outbound calling agents involving:• Achieving objectives agreed for the team, including:• Developing, implementing and monitoring monthly assignments• Assessing quality through telephone audits and data entry quality checks• Allocating work to ensure that the skills of the team are used effectively• Providing accurate and timely forecasts and reports to the Centre SupervisorManaging staff performance , including:• Tracking team and individual effectiveness using agreed performance measures• Providing feedback to the team and to individuals• Identifying and dealing with performance shortfalls (includes behavioural issues)• Developing the team, the relationships of the team members and the effectiveness with which they work together as a team• Identifying means of improving morale and motivation and dealing with issues that reduce morale and motivation• Decisions and actions relating to: selection of new team members and salary reviews

Dublin, Ireland

• Answering customer queries by phone, fax, email or post, following up on customer’s issues and ensuring customer satisfaction. • Responsible for Microsoft queries in the MSDN inbound team which included answering and investigating queries from Microsoft or Microsoft resellers maintaining a 24 hour service level. • Keep a log of the queries received and provide our client with an analysis on a weekly basis. • I had the role of a mentor, which meant that I provided guidance and support for other agents. I was authorised to place reshipment orders and modify pricing structures.