Marie Olson Email & Phone Number

Seattle, Wa, Us

Co Chair of Starbucks Women's Impact Network

Seattle, Wa, Us

Starbucks Corporation, Seattle, Washington — Product Manager (05/2019 – Present):Managed internal retail partner iOS applications, improving productivity and user experience by collaborating with stakeholders and enhancing product lifecycle management tools.Led the full product lifecycle, from strategy to continuous improvement, contributing to Starbucks initiatives of reducing customer wait times by 30 seconds. Manage the Playbuilde app, saving Store Managers (SMs) 5 hours per week in deployment planning, resulting in 2.84M hours redeployed annually across 10,940 stores, equating to $85.27M in labor savings. Additionally, digitized the Daily Coverage Report (Play Caller App), saving Store Managers 9 hours per store annually across 10,940 stores, for an additional $2.95M. In total, these efforts contributed to $88.23M in annual labor savings. Led UX research teams to conduct comprehensive employee and market research, identifying key customer needs and shaping product strategy. This resulted in significant improvements in employee promoter scores and sentiment, particularly in areas such as "having the right tools to do my job" and "feeling heard and valued through feedback."Leveraged data-driven insights to champion a customer-centric design approach, resulting in a 98% adoption rate of productivity tools among retail partners.In the last 4 years, launched and managed three retail native applications, achieving 98% adoption and saving 6M pages annually, equating to ~$700K in printing costs, and completely retiring two paper-based tools.

Seattle, Wa, Us

Product Manager- Global Digital Products

Kirkland, Washington, Us

Seattle, Wa, Us

Bellevue, Wa, Us

Project Manager for the EIT Training group undergoing Digital transformation.• Responsible for training development, facilitation and launch of new training program in EIT.o Design and develop training programs (outsourced and/or in-house).o Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes, gamification).o Responsible for marketing available training to employees and provide necessary information about sessions.o Organize and conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.• SharePoint administration and UAT testing for all Training Domains within T-Mobile.o Responsible for overseeing an installation of the Microsoft SharePoint collaboration and content management platform for multiple organizations in T-Mobile.o Responsible for developing testing strategies, selecting testing teams, making sure site domains are suitable for internal organization usage, and documenting test cases.

Redmond, Washington, Us

Program Manager - BDSG (Microsoft) LiquidHub, Redmond September 2017 – November 2017• Program Manager for Microsoft Client. Responsible for managing and onboarding a team of 9 in Singapore. • Created readiness training and guidance materials for tools used by the BDSG team worldwide via Sway• Created readiness training and guidance materials for tools used by the BDSG team worldwide via short videos • Drove collaboration across multiple workstreams to align and drive Microsoft BDSG team initiatives.Program Manager - SESIT VV&C (Microsoft) LiquidHub, Redmond March 2017 – September 2017• Program Manager for Microsoft Client. Responsible for consulting MS Client and assist in the success of initiatives within Strategic Enterprises Services IT (SESIT) Voice, Video and Conferencing (VV&C).• Drive delivery and coordination of ops enterprise-wide processes, systems, and ideals that serve Microsoft IT and Microsoft with customer-focused, agile, and complete solutions.• Refine and Manage features, issues and bugs via VSTS.• Manage and drive better Service Health within VV&C.• Drive collaboration across multiple workstreams to align and drive Microsoft Teams initiatives.• Track deliverables from Alignment meetings and taking minutes for noteworthy decisions and action items.

Redmond, Washington, Us

Project Manager, LiquidHub March 2016 – March 2017 Project Manager for Small and Midmarket Solutions & Partners Customer and Partner Experience (SMS&P CPE)- May 2016- Presento Daily managing and finding solutions for over 200 monthly email inquiries from multiple aliases from the field, Corp and stakeholders.o Create and Send Weekly Core Newsletters, which is sent out to thousands of field recipients, Corporate Leads and Stakeholders on a weekly basis. o Create and distribute field readiness materials, guidance decks and short videos with guidance and collaboration from various program experts.o Create Monthly Scorecard Report for World Wide Executives, Leads, Managers and field which is used to track several sales metrics for SMSP CPE. o Facilitates office hours on a daily and weekly basis.Project Manager for SMSG RFP Process: June 2016o Drove the RFP process to consolidate the number of suppliers providing services into one, move to a 3-year outsourced service contract, and drive pricing and operating efficiencies.o Helped build and create a RFP Power Point and Pricing Template with Annik Management and Executives.Project Manager for Application & Services Group Project – ASG Finance: March 2016- May 2016o Manage timelines, scope, and risk mitigation for Microsoft ASG Finance.o Created readiness materials for Annik Consultants and ASG Finance Team. o Scheduled, facilitated meetings and took meeting notes.o Created and sent a weekly Status Summary to stakeholders

London, United Kingdom , Gb

February 1st, 2014- January 2016 Executive Assistant to Executive Vice President Michael Wheeler Head of Global IP Network Business Unit at NTT CommunicationsAugust 2013- January 31st, 2014: ISR/MarketingNTT Communications - Redmond, WA Inside Sales Representative/Marketing • Aggressively identified and qualified new business opportunities by building relationships with potential prospects via telephone and e-mail. • Carried the responsibilities of generating marketing leads for the team of sales representatives and followed up on leads throughout the sales cycle.• Effectively used technology, including Salesforce, multiple call tracking and contact management software, Excel, Word, Power Point and telephone technologies to perform job functions.• Continually train and understand technology as related to all products offered by the Tier 1 Global IP Network of NTT America• Effectively positioned various options and used a consultative approach for selecting the best solution.• Established a high level of rapport and trust with prospects and communicated accurate, complete verbal information to prospective clients. • Monitored industry and collected data to maintain awareness of current practices and future trends of data centric industries.• Drove lead generation and created tremendous value to the sales team and directly influenced company success within the organization.

Basking Ridge, Nj, Us

• A member of the Lead Team. A sales leader with a track record of achieving industry-leading results in the highly competitive Telecommunications Industry. • Integrated customer affinity with sales and was ranked highly by customers, prospects and sales reps in Net Promoter Survey Scores. • Delivered superior customer experiences through product knowledge and actions.• Have had experience with managing and budgeting for office supplies.• Inventory duties/experience includes receiving, stocking, daily and monthly inventory counts, balancing inventory counts, loss prevention and marketing.• Specialized in R2B (Retail to Business) handoffs, small business sales in retail, M2M (Machine to Machine) solutions for business. • Specialized in Xfinity partnership and product awareness. Finding a total wireless and home solution for customers.

Bloomington, Illinois, Us

• Implemented sales plan and managed all phases of the sales cycle-from prospecting to close and follow-up support. Represent a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals. Leverage consultative-sales strengths to identify opportunities, nurture relationships and close deals. • Administrative duties included appointment setting, handling sensitive corporate and personal information, directory maintenance, logistics, preparing business correspondence and performing multifaceted general office support. • Helped grow new agency in its first year of business prospecting new customers, setting up office systems, building office, helping manage and train new hires. An office manager during agent’s leave of absences.• Licensed and trained to sell property and casualty, life and disability as well as bank products.