Marie Grimaldi Willard Email & Phone Number

Application Support, Release Management

Madison, Nj, Us

Frankfurt Am Main, Hessen, De

Overall responsibility to deliver end-to-end projects within the established scope, budget and timeline for Application Infrastructure to include Web, Middleware, and ID Administration products, deliver timely project communications, and collaborate with existing product and support teams to ensure all project tasks are completed successfully. • Successful integration and/or separation of user and group data for several Bank acquisitions and divestitures within the United States and Europe.• Led global team through the software development life cycle for the retirement of a critical [global] Bank application.• Audit - Serve as backup to produce weekly audit download reports and coordinate discussion with respective product teams to compile action plans for required remediation

Frankfurt Am Main, Hessen, De

• Achieved 24-hour turnaround for all premium client requests, and managed remote team members in Baltimore, Chicago, and New York• Investigate point of failure and ensure timely remediation• Call reduction to Regional and Global Managers • Client satisfaction increased as well as the reputation

Frankfurt Am Main, Hessen, De

• Successful migrations from Outlook to Lotus Notes email, and from multiple NT domains into one global domain• Develop project work plans, hire staff, conduct staff meetings and perform year-end reviews• Successful DRP implementation and remediations

• Provide hardware, software, WAN, voice and mainframe support to over 14,000 internal and correspondent clients• review multiple helpdesk statistical reports; ACD Delay before Answer• 80% closure at Level 1.