I have received 10 bonuses this year for various accomplishments, such as technical, compliance, reliability.• Handle and carefully respond to all customer inquiries• Provide excellent customer service through active listening• Work with confidential customer information and treat it sensitively• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding• Appropriately communicate with customers, exercising retention efforts if needed• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan

Displays positive demeanor, technical accuracy and conformity to company policies.Ensure HIPAA regulations are maintained within the immediate environment.Responsible for concise and detailed notations as it pertains to member records.Handles outbound calls for purposes of validating information.Handles inbound calls by assisting members with a high level of accuracy and efficiency.Communicate with coworkers, management and customers in a courteous/professional manner.Conform with and abide by all regulations, policies, work procedures and instructions.

Relationship builder.Responsibilities include making sales presentations, networking, getting referrals, and presenting group informational seminars. · Salesforce software computer systems for a sales environment· Customer Relationship Management · High level of integrity, dedication, and desire to succeed· Ability to work well as part of a team and independently· Creative, outgoing, and energetic· In-home sales

• Performed marketing, contract negotiations, estimates, advertising, equipment research, maintenance scheduling and replacement.• Managed accounts payable, accounts receivable, reports, audits with workers compensation insurance and general liability insurance audits.• Scheduled employees and customer service; served the internal and external customer.

Implemented school-based testing programs, including the coordination of statewide and local assessments. Supported guidance services and provided student supervision. Microsoft Outlook, Word, Excel, Power Point, was used along with Skyward education software.• Coordinated all aspects of the School’s Test Administration Program for Local, State, and National tests.• Implemented the school’s computer-based testing plan to meet federal, state, and local requirements.• Assisted with training workshops on the organization of tests, test security, utilization of results and ethical requirements.• Collaborated with administration to develop the testing plan and schedule.• Maintained security of all tests, and keeps accurate testing records both current and historical consistent with state and district testing policies.• Prepared reports, maintained longitudinal student achievement data, and provided other information as necessary to assist school staff and others in the documentation of student learning gains.• Positive student-oriented attitude, administered exams, provided academic assistance.• Notified students of placement results, track distance learning exams.• Communicated effectively and professionally with a diverse student population.• Demonstrated sound professional judgment relative to individual students.• Accurately answered questions both in person and on the telephone.• Maintained strict accuracy and handled confidential reports.

• Point of contact for virtual students, represented the college in a positive manner and provided superior customer service and encouraged students to reach their individual goal and achieve success.• Confirmed students' identifications were valid and appropriate for the exam they wished to take, prepared documents for proctors to follow directions for local, state and national examinations.• Scheduled and proctored examinations for Indian River State College Assessment Services Department.• Related experience working with students with and adults in a school setting.• Experienced with computer programs Microsoft Office, Outlook, Word, Excel and Power Point.• Experienced with the Mariner student management system software used at Indian River State College.• Knowledge of the types and purposes of local, state and national assessments at Indian River State College and test security.• Related experience working with students with and adults in a school setting.• Maintained security of all tests, and kept accurate testing records both current and historical consistent with Indian River State College testing policies.• Implemented the school's computer-based testing plan to meet federal, state, and local assessment requirements.

• Designed remedial reading course for middle school students.• Employed technology and guided discovery techniques to encourage student learning.• Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.

I was hired as office staff and promoted to office manager. Used Microsoft Office, Word, Excel.Awards: Office of the Quarter for the Southeast Region, our store also won various sales awards• Supervised staff functions.• Monitored the performance of office staff, salespeople and porters.• Provided feedback and coaching to staff to improve performance.• Assisted in responding to customer calls and answering escalated calls when needed.• Ensured staff effectively communicated with external and internal clients.• Provided and recommended ongoing training and support to staff.• Ensured knowledge of policy, procedures and technology was maintained.• Manager on Duty, bank deposits, cash reconciliation, payroll, & scheduling.• Supervised office staff, salespersons and porters in a positive and effect manner.• Worked with corporate following policy changes, major retail sales preparations, inventory.• Audited sales orders daily for accuracy and deadlines.• Prepared daily, weekly, monthly, quarterly & annual reports.• Ensured that appropriate changes were made to resolve customers’ problems.• Kept record of customer interactions, transactions, recording details of inquiries, complaints and comments, and actions taken.

• Performed marketing, contract negotiations, estimates, hiring, background checks, advertising, equipment research, maintenance scheduling and replacement.• Managed accounts payable, accounts receivable, weekly payroll, 940, 941, UTC6, taxes, reports, audits with workers compensation insurance and general liability insurance audits.• Scheduled employees and customer service; served the internal and external customer.

• Managed agency operations including payroll, bookkeeping, sales and customer satisfaction.• Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Represented State Farm, Humana, Allstate and various Independent companies.

• Aided patients and visitors in locating specific departments and services and kept them updated on status of procedures and referral appointments.• Managed patient records verifying that all forms paperwork lab work and referrals were properly documented.• Coordinated patient care with other departments specialist visits and lab orders and prepared discharge paperwork.• Assisted in coding, finalizing and auditing the patient charts after discharge.