For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s… Show more For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.Key tasks:. Assisting customers with understanding product functionality.. Provide timely follow-up to customers.. Diagnosing software issues by reviewing software setups and configuration, system settings, and data.. Troubleshooting application errors including thoroughly documenting what process they were using when they encountered the error, researching possible causes, and reviewing likely contributors.. Assist our Cloud hosted customers with routine administrative tasks.. Route customer requests to the appropriate internal teams.. Create, edit, and update Knowledge Base articles, training materials or other materials usedto provide customer information and support.. Participate in continuous learning, product rollout sessions, and other internal trainingopportunities. Show less

Freight People works as a freight broker and we optimize your entire end-to-end freight process, introducing better technology and streamlining processes across multiple departments to save your staff time and money.Key tasks:. Implementation of the application Cario (Freight Management System). Onboarding of new customers and assisting the Sales team. Maintain customer contacts and relationships. Establish and maintain documentation of Cario, such as user manual… Show more Freight People works as a freight broker and we optimize your entire end-to-end freight process, introducing better technology and streamlining processes across multiple departments to save your staff time and money.Key tasks:. Implementation of the application Cario (Freight Management System). Onboarding of new customers and assisting the Sales team. Maintain customer contacts and relationships. Establish and maintain documentation of Cario, such as user manual, video’s, how to guides and what’s new. Provide Cario training to new and existing customers. Support Cario integrations via API for customers and carriers. Testing of newer versions of Cario, including preparing test scripts for Cario. Establish and maintain standard operating procedures for internal and external use. Liaise and be the first point of contact for Cario issues for customers and internal stakeholders. Identify and resolve any issues in Cario and liaise with the developers. Provide Microsoft Power BI training to new and existing customers. Develop and maintain company policies. Provide training in internal systems to new employees. Establish and improve the use of internal systems Show less

Freight People works as a freight broker and we optimize your entire end-to-end freight process, introducing better technology and streamlining processes across multiple departments to save your staff time and money.Key tasks:. Provided fast and friendly customer support over the phone to customers daily. Maintained transparent lines of communication for customers about status of their consignments. Handle customer complaints and provide alternatives and/or solutions to… Show more Freight People works as a freight broker and we optimize your entire end-to-end freight process, introducing better technology and streamlining processes across multiple departments to save your staff time and money.Key tasks:. Provided fast and friendly customer support over the phone to customers daily. Maintained transparent lines of communication for customers about status of their consignments. Handle customer complaints and provide alternatives and/or solutions to ensure their freight will be delivered. Ensure customers are satisfied with their process of creating consignments. Provided expert insight and advice on how customers can use our system. Follow communication guidelines, policies and procedures Show less

Delicious Dutch food and gifts shop.Key tasks: • Ensuring high levels of customer satisfaction through excellent sales service • Assist with the sales process by maintaining a fully stocked store• Administrations tasks such as order tracking, prepare shipping labels and data entry• Storage and stock quality control• Checking stock availability and product expiry date• Maintaining the warehouse and the shop in a tidy state• Process customer orders• Liaising… Show more Delicious Dutch food and gifts shop.Key tasks: • Ensuring high levels of customer satisfaction through excellent sales service • Assist with the sales process by maintaining a fully stocked store• Administrations tasks such as order tracking, prepare shipping labels and data entry• Storage and stock quality control• Checking stock availability and product expiry date• Maintaining the warehouse and the shop in a tidy state• Process customer orders• Liaising with manufacturers, distributors and customers• Processing payments: cash and Eftpos Show less

MiCare/DutchCare is an organisation providing care to the elderly Dutch of Victoria, through its visiting programs.Key tasks:• Assist residents to participate in all lifestyle recreational activities• Assessments, running of activities, setting up and cleaning up after activities• Ensure that residents and their families feel valued• Manage documentation activities including records of the progress of lifestyle and leisure curriculum• Welcome new residents to the… Show more MiCare/DutchCare is an organisation providing care to the elderly Dutch of Victoria, through its visiting programs.Key tasks:• Assist residents to participate in all lifestyle recreational activities• Assessments, running of activities, setting up and cleaning up after activities• Ensure that residents and their families feel valued• Manage documentation activities including records of the progress of lifestyle and leisure curriculum• Welcome new residents to the residence and support them to develop a community network Show less

The company developed its own software package, Crescendo, to process electronic bank statements. Crescendo has a link with the software CODA Financials (Unit4 Financials). Key tasks:. Implementation/installation of the software for the customer and consulting to optimize the use of the software. This includes creating work instructions, documentation, training and educating users and installation of the software (on-site or remote). Prepare workshops to retrieve business process… Show more The company developed its own software package, Crescendo, to process electronic bank statements. Crescendo has a link with the software CODA Financials (Unit4 Financials). Key tasks:. Implementation/installation of the software for the customer and consulting to optimize the use of the software. This includes creating work instructions, documentation, training and educating users and installation of the software (on-site or remote). Prepare workshops to retrieve business process requirements. Giving sales demos of the software to prospective clients. Testing of newer versions including creating test scripts. Providing support to developers who build Crescendo. Providing support from our Support Desk to customers (national and international). Preparation of documentation and maintaining of the InterStaff website portal. Maintaining customer contacts and relationships. Administration tasks such as data entry, paying invoices on time and diary management Show less

The company offers mortgage services. Key tasks:• Internal stakeholder and customer support of the applications CODA Financials, InterStaff Crescendo and own customized applications• Troubleshooting where required• Preparation of documentation

On behalf of Solmate Group I had various assignments as a consultant. These include implementations of the applications CODA Financials (Unit4 Financials) and InterStaff Crescendo at national and international companies. I also setup the internal department "Support Desk". This included supervising and training consultants and manning the support team and ensure the SLA’s are met and the administration tasks which belong to this role. The support will be provided for the applications… Show more On behalf of Solmate Group I had various assignments as a consultant. These include implementations of the applications CODA Financials (Unit4 Financials) and InterStaff Crescendo at national and international companies. I also setup the internal department "Support Desk". This included supervising and training consultants and manning the support team and ensure the SLA’s are met and the administration tasks which belong to this role. The support will be provided for the applications CODA Financials, InterStaff Crescendo and Fasila as well as for customer specific applications. Key tasks:. Implementation/installation of the software for the customer and consulting in optimizing the use of the software. This included creating instruction manuals, documentation and training users . Prepare workshops to retrieve business process requirements. Maintaining client contacts and relationships. Providing support to developers whom build customized applications for CODA Financials. Setting up documentation on the structure of each administrative process. Guiding the user through the testing process Show less

The company is a leading provider of enterprise applications empowering people in service organizations. Key tasks:• Resolving questions and problems from customers regarding CODA Financials, CODA Payfile, CODA Budgets, CODA Group Hierarchy, CODA E-Finance, customized applications and Procurement (Cadenza).• Testing of newer versions of these products.• Configuration and testing the new support system, Applix. • Training the other support desk employees in working in Applix

The company is a toy manufacturer that design and develop their own toys. Key tasks:• Processing accounts receivable• Receiving, verifying and entering invoices and bank statements in 15 different currencies. • Sending reminders and monthly statements to customers. • Maintaining customer contacts, national and international.• During this period they changed the financial system FIBU to CODA Financials, during which I assisted with testing and implementation. I become the… Show more The company is a toy manufacturer that design and develop their own toys. Key tasks:• Processing accounts receivable• Receiving, verifying and entering invoices and bank statements in 15 different currencies. • Sending reminders and monthly statements to customers. • Maintaining customer contacts, national and international.• During this period they changed the financial system FIBU to CODA Financials, during which I assisted with testing and implementation. I become the key user and trained other users in Europe, across Belgium, Spain and Denmark. I also setup an international support desk. Show less