Marie Wdzieczkowski Email & Phone Number

• Leads cross-functional collaboration to drive product-driven initiatives and support continuous improvement efforts.
• Implements feedback channels within customer care operations to identify and address problem areas during testing and launch phases.
• Utilizes data-driven insights to recommend improvements to enhance the customer experience within product domains.

• Led a 55% decrease in user-facing bugs across 4 releases within a dynamic 6-month timeframe.
• Led the creation and execution of comprehensive user acceptance test cases, collaboratively coordinating with business unit testers and the QA team for effective testing across unique release requirements.
• Designed, developed, and curated an extensive library of tutorial videos, catering to both internal and external users across diverse business units.

Greater Philadelphia Area

• Developed a loyal connection to customers and served as a point of contact within the company.
• Communicated product value and trained customers with varying levels of sophistication.
• Onboarded new users to the platform and monitored customer adoption to ensure success.

• Processed agent mobile app orders, working with clients to process and launch mobile applications.
• Responded to support tickets via ZenDesk and online chat.
• Worked directly with the Tech and Sales teams to ensure that client needs are met.

Hamilton, NJ

• Performed administrative tasks, assisting new members through email and phone, creating and updating member portfolios on the website.
• Researched art fairs for publication booths and artists for donation and member possibilities.
• Prepared and packaged artwork for shipping, keeping inventory organized and maintained.

Bachelor'S Degree, Communication & Creative Arts

Bachelor'S Degree, Advertising