As a User Experience Researcher with a background in business analysis, I specialize in bridging the gap between business objectives and user needs. With 10 years of experience supporting project teams, I excel at:• Conducting user research to enable and inform data-driven product decisions• Facilitating stakeholder alignment throughout the product development lifecycle• Leveraging both Agile and Waterfall methodologies to drive efficient product deliveryMy unique blend of UX research & design and business analysis skills allow me to approach product development holistically, ensuring that solutions are not only feasible and viable but also desirable to end-users.I'm passionate about continuous learning and am currently expanding my expertise in Service Design and Product Management to further enhance my value to organisations. My goal is to collaborate with innovative organizations where I can apply my analytical mindset and user-centric approach to create impactful services and/or products that solve real-world problems.Key skills:• User research & strategy• Problem definition & research planning• Workshop facilitation• Stakeholder management & communication planning• Agile & waterfall development methods• UX design & usability testingI'm eager to connect with forward-thinking teams where I can leverage my diverse skill set to drive product success and contribute to organizational growth.
Listed skills include Process Improvement, Customer Service, Business Analysis, Business Process, and 59 others.