• Facilitated tracking templates and process for trucking transactions that organized all the expenses and cost of the business. • Engaged in client’s requests, inquiry and new transactions through calls, emails and personal meetings that built trust and relationship with clients in a professional manner.• Conducted meetings to drivers and helpers that increased awareness and lessened costs of operations. • Delegated tasks and duties to office employees that provides client a smooth process on their requests.• Organized filing system that gave an easier access to company and client’s documents.• Increased on sales through improving customer satisfaction and referrals by managing Client’s inquiries, needs and requests in a systematic and timely manner.