Marifel Canaya Email & Phone Number

United Arab Emirates

Providing seminars whether face to face or online seminar such as Zoom, Team and. Google meet to nurses aspiring to become Internationally Educated Nurses Canada and offer them crucial insights and guidance to navigate the process effectively from registration to enrollment to post graduationDownloading leads from different platforms like Facebook and Instagram and uploading to system and distribute itAttending all queries of the candidates who wants to enroll with our partner collegesDiscuss the courses and extended services like how to register in National Nursing Assessment Service (NNAS), how to become a license Registered Nurse (RN) and how to process Permanent Residency (PR) in CanadaCompleting and submitting all required documents to get the Letter Of Acceptance from their chosen collegeAssisting on where they can do their medicalHelps to lodge the student visa and their dependentsConducting the orientation for pre departure process when they arrive in Canada and what to expectChecking up on them on how we can help while studying in CanadaAssisting to find accommodation and look for a part time jobs while under student visaProvide beyond expected customer service 24/7Send daily report directly to managementAttend monthly meeting with different department

United Arab Emirates

Upsells and Cross-sells Etisalat’s mobile / fixed products and services in a retail environment to both consumer and small / medium-sized businesses.Generates necessary sales target and achieved sales goals.Captures sales leads for future acquisition.Handles billing and network complaints.Provisions service requests, mobile / fixed device deliveries and technician installation follow-up.Participates on every training and completes weekly assessments in order to keep myself up-to-date with product knowledge and policies based on Etisalat and Telecommunication Regulatory Authority (TRA)guidelines

Manila, National Capital Region, Philippines

Assists customers on managing their prepaid mobile plans.Helps customers on topping up.Educates customers about recent promotions.Upsells to pay-monthly & contract plans.Provides information about plans pricing & packages.Process plan upgrades and downgrades.Explains contract details and early termination procedure.Educates customers on any price changes if there’s any.

Manila, National Capital Region, Philippines

Takes every step possible to solve and answer the customer's questions.When follow-up is required, doing so, within the time frame committed to thecustomer.Maintains assigned goals while cross selling and referring additional products and services.Resolve customer’s billing or technical issue.Provide customers with product and service informationHandles some complex calls in areas of expertise.May handle escalated calls from less experienced Customer ServiceProfessionals. Follows departmental policies and procedures, particularly in regards tocustomer confidentiality.