Marife Punzalan Email & Phone Number

Calabarzon, Philippines

Calabarzon, Philippines

- Scheduling and facilitating scrum events, meetings, and decision making process- Monitoring progress and performance and helping team to make improvements- Planning and organizing demos and product/system testing, development done - Ensuring collaborative processes and removing impedements for the scrum team- Creating schedules for all the scrum.events- Updating confluences for all the needed information or updates in the report
- Coaching the Scrum Team for Agile processes- Join and participate in the Scrum Masters huddle on monthly basis

Software Quality Analyst LeadOctober 26, 2020- January 16, 2023Roles and ResponsibilitiesDesign• Defines standards for development of manual & automated test scripts, deployment and reuse. Participates in formal reviews of business requirements and application designs.• Ensures proper test coverage exists based on requirements & design spec.• Shapes overall technical test strategy by proposing solutions & tools.Documentation • Defines & implements QA process improvements & metrics on defect prevention.• Creates QA procedures & user instructions to ensure reusable process & tools. • Develops and/or maintains manual and automated test plans & cases.Development• Ensures test environment reflects business requirements for test execution.• Develops in-house test tools & harnesses where necessary; maintains overall test tools for regression testing.• Participates in the selection of automated test development tools.Testing• Executes manual and/or automated test scripts for most complex projects.• Coordinates test schedules, work and resource plans; manages progress of all test activities against plan.• Establishes testing entrance and exit criteria.• Identifies and manages critical path of testing• Ensures execution of project regression testing tasks.• Trains others on testing techniques and automation.Analysis• Identifies test issues and reports to stakeholder

Eco Plaza Chino Roces Makati City

• To take ownership an responsibility for the Problem Management process an policies, ensuring continual service improvement that can be tracked and reported to show the benefits an derive from the Problem Management capabilities• Work with Incident Management, Event Management, Change and Release Management, IT Department and Developer and the other concerned department as required on the execution problem management• Manage and take ownership of problems to ensure these are logged, categorized, analyzed an resolved as required and to the agreed process• Act as escalation point for the problems requiring management assistance to progress• Act as “chair” where required for Problem Management forum and meetings• Leads the development, implementation and evolution of the ITSM Problem Management process portfolio by defining goals, deliverables an KPI’s to ensure the implementation of efficient an sustainable processes• Utilize various root cause methodologies to drive root cause analysis of business impacting incidents, including identification of corrective and preventive actions• Ensures known error databases are effectively maintained and utilized• Create and report the daily, weekly and monthly problem and improvement and KPI rate using dash boarding• Take some Project Management tasks when assigned by the PMO Head

Makati City

• Ticket Management processes that’s focus on the decrease number of incidents, service requests and changes cases• Ensure that tickets of incidents, Service Request and Changes are resolved on time with in SLA• Analysis of the ticket if there would be any breached cases and take an action to inform the respective groups • Assign the tickets to respective support group without any delays• Complete Mobile Reporting before 7th of the Month• Ensure that Local Trainings for the entire Service Management are completed before 1-week due date• Consistent monitor the cases of Incident, Service Requests and Changes until resolution • Follow up Tier3 tickets to ensure no pending cases are waiting • Update the Service Management Sharepoint whenever there is a new details of information needed

Manila

• Decreased the number of client problems by 100% by training the capabilities leads on how to strategies and resolved the top servers with most number of issues • Developed the communication between the clients by consistently creating the ROOT CAUSE ANALYSIS before deadline

Manila

• Successfully decreased the number of aged incidents by 90% and developed a training materials that will help the engineers to improve their incident handling process• Trained 15 capabilities by 100% and standardized the Incident Management process which composed of global engineers, and as a results number of incidents decreased to 90%

Manila

 • Designed the Shift Management Sharepoint to gather the department issues which easily can be monitored by the requesters• Document Controller of all SMT Records by maintaining the documents updated, published and revised • SMT Toolkit Process Owner• Recognized as Silver Awardee for Q1 and Q3 year 2011• Handled and managed Critical global issues

Manila

• Decrease d the number of incidents by resolving the issues by 100% and resulting to ZERO tolerance • Standardized ticket handling to minimized the number of incidents• Awarded as Operational Excellence as Web Engineer• Recognized and received 85 multiple awards as Best Web Engineer• Received Circle Award as Web Engineer

Manila

• Developed reference training materials for new hires• Recognized as the first department who successfully completed the training by 100% with almost 130 employees with different nationalities• Created training tracking file for trainers

Manila

• Ensure that agents are well trained before entering the customer service tasks• Audit and improve the new hires incident handling process

Makati - Manila

• Created and implement regulations and policy of the company• Designed and placed advertisement for job vacancies to be posted in Manila Bulletin and Job street• Hired, trained, supervised IT and CAD Engineer• Evaluated applicants to be train in Japan• Developed the 1st Company Website• Established 300 records of applicants • Created control system workflow for hiring system and document process• Developed database system for applicants

Paranaque - Manila

 Teach programming subjects for IT and non-IT students like, HTML, Computer Fundamentals , Thesis Writing, Software Engineering, Operating System, and Information Management  Thesis Coordinator of IT and Engineering students Area Coordinator of IT Department Coordinator of Intramurals at the same time trainer of volleyball team Scheduled subjects for IT students Implemented thesis policy

Master’S Degree, Master In Information Management, Academic Scholar

Bachelor’S Degree, Bachelor Of Science In Computer Science, Cum Laude

Activities and Societies: Tennis Club, Computer Science Club, Book Lovers Club