Mariflor Villanueva Email & Phone Number

Pakuranga Heights, Auckland, New Zealand

• FMCG and materials processing in ERP (NetSuite)• Production documents issuance• Review and update of Bill of Materials• Planning and coordinating rework instructions• Receipting materials in NetSuite• Adjusting inventory in ERP • Issuance of Material Transfer Orders• Coordinating material requests with Toll Manufacturers• Yield calculation of each batch manufactured• Deviation reporting • Office administrative tasks • Coordination of special projects

Pakuranga Heights

• Calibration of pH meter and balances in QC lab• Quality check and test of in-process products• Sign off approval of retained samples• Finished goods quality inspection• Manufacturing and packing lines daily inspection• Weekly pH testing of process waters• Routine sampling of swabs and aerial plates (Pathogen Mgt Program)• R&D product stability checks• Monitoring and updating calibration records• Identified areas for improvement by analyzing workflow processes and helped in implementing changes• Identified root causes of failed product batches by inspecting lines, records review and retesting• Review of work instructions and test protocols to verify accuracy and completeness prior to release• Maintained records of inspection results, test data and NCR's

Penrose & Pakuranga, Auckland

• Machine set-up• Ran a line at desired speed• Product quality inspection at various stages and record keeping• Adjusted machine settings to meet product specification• Recorded production outputs, scrap qty, and other relevant data• Calculated and recorded material consumption and production hours• Suggested procedures that helped with efficiency and productivity• Calibration of measuring equipment• Attended training programs for job knowledge• Staged and affixed ID to finished products

Albany, Auckland, New Zealand

• Merchandise inspection for accuracy & shelf life• Tagged prices and signage for new items• Displayed merchandise to highlight promo packs• Provided excellent customer service by greeting customers, being approachable and assisted with product selection• Processed cash payments• Replenished items on shelves and kept display areas well-maintained• Handled special orders promptly• Cross-sold products that boosted sales• Maintained sales records

Ortigas Center, Philippines

• Successful product launch to distribution centers• Finalized agreements including pricing• Negotiated deals with vendors for advertising, printing, and events planning• Created product-related social media contents• Conducted research of other potential markets• Developed varied strategies to boost brand awareness and sales• Analyzed customer feedback, reported to the Manager and assisted in implementing changes• Benchmarked product to competitors' for continuous improvement• Presented monthly reports on sales figures and competitor activities• Tracked inventory levels at distribution centers• Identified opportunities for cost savings in production & distribution• Convinced prospective customers to purchase and try the product by sampling and presenting product features

Ortigas Center, Philippines

• Conducted research on industry trends and identified potential clients• Created Business Model and presented• Pitched business proposals to prospected clients• Wrote contents for promotional materials (brochures, flyers, web)• Traveled in assigned territories to grow and maintain good relationship with clients• Delivered progress reports and presentations to the Director• Identified customer needs by asking questions and advised on best solutions• Analyzed customer feedback data and determined areas of improvement

Ortigas Center, Philippines

• Close coordination with counterparts in Europe, US, and Asia;• Marketing and promotional campaigns in each territory;• Collaborative projects with assigned project secretary* Quarterly sales reports, royalty statements summary • Direct coordination with the General Manager and DirectorExecutive Secretarial Tasks held:• Set-up and administered activities of the company's subsidiary offices in Nevada and Hongkong;• Set-up and administered activities of the President’s virtual offices;• Offshore bank accounts and transactions.

Ortigas Center, Philippines

• Delivered weekly progress report to management• Provided administrative support to the Manager• Organized team meetings and ensured timely delivery of tasks• Delegated work to key staff, setting priorities/goals• Maintained database of key contacts on project-related activities• Maintained up-to-date documentation throughout the project• Reviewed 3rd party contracts and negotiated better terms• Served as point of contact for the project• Provided mentoring to newly hired employees for project knowledge

Makati City, Philippines

• Travel consultancy service to customers• Hotel and airline reservations• Created custom itineraries according to requirements & preferences• Helped resolve travel-related issues• Responded to phone inquiries, emails & in-person• Collaborated with vendors for best rate offers• Maintained up-to-date knowledge of seasonal promotions and trends• Tracked customer satisfaction ratings through feedback forms• Advised currency exchange fluctuations to clients• Participated in trade shows and networking events to promote company services• Discussed international fare, visa & passport requirements to clients• Used ABACUS system to complete ticketing• Followed up to notify clients of specials• Participated in travel seminars, sales and marketing workshops• Utilized promotional materials and discounts to sell trip packages

Diploma In, Business Administration And Management, General, A - A+

Activities and Societies: Successfully audited a manufacturing company (QMS) and presented observations and findings, including.

Bachelor Of Science, Major In Tourism Management

Activities and Societies: President of Association of Tourism Students Tourism Convention Management Chairwoman - Social Sciences Club