Marigold Cousens Email & Phone Number

Sydney, Nsw, Au

- Global program manager for new hire training and onboarding for all sales development reps, with a focus on optimising scalability and time to productivity >> Involves the setup and scheduling of all regions globally, facilitating live training sessions, creating and regularly updating all courses and content (ranging from sales qualification to product knowledge), driving engagement as first POC and ensuring all new hires are successfully completing self-paced work- Creating and leading global trainings for the existing sales development team based on reporting trends, to continuously upskill employees - Redesigned the promotion process for L1 to L2 reps, providing them with a clear view of all aspects required for promotion and ensuring their required trainings are entirely relevant to the core competencies of their role

- Consistently performing in the top 5 of a global team of over 90 sales development representatives- Working 1 to 1 and 1 to many as a dedicated mentor and trainer- Active member of muscle groups involving project management, event planning and encouraging team involvement- Qualifying prospects + prescribing next steps via phone, chat and email- Internal collaboration to improve experience for customers and employees

- Presidents Club 2021 after finishing the year ranked first in EMEA and top 3 globally, with almost $200k influenced revenue

- Providing prospects with the most immediate and high quality interactions, in order to drive great customer experiences- Navigating a high volume of product and sales related inquiries- Removing technical barriers for our users and recommending software best practices- Identifying and delivering best next steps or resources to assist customers and users- Setting up high quality appointments with the appropriate sales team members for Inbound Growth Assessments

- Recruiting and training entire customer service team for club opening, including sourcing candidates, interview stages and contracts- Coordinating internal events for employees - Generating and nurturing new leads- Owning banking, expenses, administration, technical support, member experience and employee experience- Working with external vendors for products + services within the club- Meeting SLAs for all escalated complaint handling, along with ensuring all employees met same standard

- Providing ongoing training and development for all new staff- Remaining informed of KPIs and SLAs in an effort to constantly motivate and improve team performance- Coordinating monthly rosters across multiple departments- Collaborating with all managers to boost employee and member experience - Conducting early stage phone interviews with potential candidates

- Very high call and email volume with a two hour SLA whilst simultaneously attending to members in person with enthusiasm and high energy- Handling all payments made, managing til, investigating payment disputes and completing daily cashup- First interaction for all potential club prospects along with regular members, ensuring their experience is always first class- Encouraging employee involvement in all club events