Marigold Cousens Email & Phone Number

Sydney, NSW, AU

- Global program manager for new hire training and onboarding for all sales development reps, with a focus on optimising scalability and time to productivity >> Involves the setup and scheduling of all regions globally, facilitating live training sessions, creating and regularly updating all courses and content (ranging from sales qualification to product.

- Consistently performing in the top 5 of a global team of over 90 sales development representatives- Working 1 to 1 and 1 to many as a dedicated mentor and trainer- Active member of muscle groups involving project management, event planning and encouraging team involvement- Qualifying prospects + prescribing next steps via phone, chat and email- Internal.

- Presidents Club 2021 after finishing the year ranked first in EMEA and top 3 globally, with almost $200k influenced revenue

- Providing prospects with the most immediate and high quality interactions, in order to drive great customer experiences- Navigating a high volume of product and sales related inquiries- Removing technical barriers for our users and recommending software best practices- Identifying and delivering best next steps or resources to assist customers and users.

- Recruiting and training entire customer service team for club opening, including sourcing candidates, interview stages and contracts- Coordinating internal events for employees - Generating and nurturing new leads- Owning banking, expenses, administration, technical support, member experience and employee experience- Working with external vendors for.

- Providing ongoing training and development for all new staff- Remaining informed of KPIs and SLAs in an effort to constantly motivate and improve team performance- Coordinating monthly rosters across multiple departments- Collaborating with all managers to boost employee and member experience - Conducting early stage phone interviews with potential.

- Very high call and email volume with a two hour SLA whilst simultaneously attending to members in person with enthusiasm and high energy- Handling all payments made, managing til, investigating payment disputes and completing daily cashup- First interaction for all potential club prospects along with regular members, ensuring their experience is always.