Marigold Pedregosa-Agustin Email and Phone Number
I have always thought of being an Accountant or a Doctor. Turns out the degree I took was neither of it, but somehow made me realized not everyone in their careers ended up on what they wanted to be. I love my job! And yes, even if it takes 60-75% of my day! (fingers gets numb sometimes). As a Client Services Manager, I actively engage with customers to build excitement and educate them about our services line-up, building customer confidence, providing accurate information, and promoting the company through the point of a successful sale. I also assist with creating effective sales and marketing campaigns, a team leader and contribute creativity - out-of-the-box ideas to team meetings and brainstorming sessions.I love making new professional acquaintances. Reach out - or let me know if you want to talk about lead generation, email marketing and a lot... or even Sydney Sheldon books! (got 27 and been reading it over and over again). Send an email to marigold@callboxinc.com to learn more. Specialties: Marketing BPO Offshore Outsource,Telemarketing, Lead Generation, Appointment Setting, SEO, List Management, Targeted Call Lists
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Client Services ManagerCallbox IncPhilippines
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Client Services ManagerCallbox Inc Jan 2015 - Present* Responsible for efficient client communications, conflict resolution, and compliance on clients contract* Works closely with implementation team and reviews all major strategic, technical and functional deliverables* Ensure all processes and procedures meet quality standards and client expectations are achieved* Appropriately escalates key issues and information to the CEO/COO -
Senior Business LeaderCallbox Inc. Jun 2013 - Dec 2014• Responsible in reviewing New Business contracts given to each business group and makes sure that the assigned New Business is in line with the vertical. • Responsible in maintaining the groups revenue with the Account Managers• Coordinates with the Production Leaders on issues/concerns regarding a campaign and/or manpower • Assist the Client Services Manager in dealing with client concerns
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Account ManagerCallbox Inc. Aug 2010 - Jun 2013Main Responsibilities:• Responsible for maintaining and strengthening relationships with clients assigned to through consistent customer contact.• Regularly updates clients on account status and other immediate concerns which arise during the campaign.• Minimizes client attrition by renewing service contracts.• Identifies potential client concerns and proactively resolves them.• Responsible in keeping the production leader updated with any changes or feedback coming from the client.• Familiarizes the group with the client needs, specifications, design targets, development process, design standards, techniques and tools to support over all performance.• Monthly aims for a 100% Client Retention Rate• Performs other tasks assigned by the Group Leader or the CEO• Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.
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Team LeaderCallbox Jul 2007 - Jun 2010
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Customer Service SupervisorBlu Verde Resources Mar 2005 - Aug 2005
Marigold Pedregosa-Agustin Skills
Marigold Pedregosa-Agustin Education Details
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B.S. Pharmacy -
Angelicum School
Frequently Asked Questions about Marigold Pedregosa-Agustin
What company does Marigold Pedregosa-Agustin work for?
Marigold Pedregosa-Agustin works for Callbox Inc
What is Marigold Pedregosa-Agustin's role at the current company?
Marigold Pedregosa-Agustin's current role is Client Services Manager.
What schools did Marigold Pedregosa-Agustin attend?
Marigold Pedregosa-Agustin attended University Of San Agustín, Angelicum School.
What are some of Marigold Pedregosa-Agustin's interests?
Marigold Pedregosa-Agustin has interest in Customer Engagement, B2c, Children, Economic Empowerment, Politics, Appointment Setting, Education, Management Training, B2b, Lead Generation.
What skills is Marigold Pedregosa-Agustin known for?
Marigold Pedregosa-Agustin has skills like Lead Generation, Account Management, Marketing, Sales, Outsourcing, Telemarketing, Cold Calling, Strategic Planning, New Business Development, Leadership, Advertising, Call Centers.
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