Mariia Bilichenko Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

Supporting EMEA sales team with orders coordination, pre-sales and after-sales support and customer service. Deliveries follow ups, documents and sample assistance.

Dubai

- Managing entire E-commerce platform (Orders, deliveries, Google promotions, Social Media promotions, Content Management etc.)- Organising & Managing branding & company events- Procurement for NPDs- Attending and presenting new marketing content to customers- Attending Sales & Marketing meetings with existing and potential customers- Processing new sales leads (quotations, invoicing, pricelists); - Managing correspondence between sales team and customers; - Monitoring customers’ accounts (payments follow ups, quotations, customer sales activity, dealing with customer complaints and requests);- Providing data and weekly reports to sales and finance team, monthly reports to head office on stock, sales, etc.- Inventory stock reports and updates, product forecast, logistics coordination (warehouse and office stock inventory, ensuring on time deliveries, preparing required documentations)- Managing customers and vendors files;- Daily user of Sage 50 system (accounting, reports, quotations);

Dubai

- Leading a team of Airport Services Agents (ASA) on all issues relating to support & customer services department and check-in area. Monitoring, guiding and advising team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights as SOP processes;- Admin assistant, preparing brief sheets, delivering reports, sending memos, stationary updates;- Monitoring the Self Check-in Kiosks and ensure Passengers are briefed on the process and usage of the kiosks;- Analyzing trends which are noted at the check-in area and highlight such trends to higher management where applicable so that appropriate action can be initiated with suggested recommendations;- Conducting shift briefings with team members to ensure that EK SOP’s are strictly adhered to;- Involved in On Job Training of new joiners and familiarization of people new to the area. Acting as a role model. Ensuring new joiners are fully aware of standards and procedures and guiding them in using all available resources to find information and updating their knowledge.- Assisting senior staff with shift closer, brief sheets preparation and proper handover to the next shift.

United Arab Emirates

-- Searching of new suppliers and business partnerships.- Check in/check out guests;- Monitoring bookings and payments;- Monitoring petty cash;- Cashier duties; - Compiling schedule of waiters work in the restaurant;- Writing the reports, operate the system used in the restaurant and check it;- Catering and banquet organization, compiling a menu;- Serving VIP guest;- Settling disputable & conflict situations with clients;

Kyiv, Ukraine

- receiving and distributing messages from telephone/email as appropriate, taking clear messages and passing these promptly to the appropriate member of the team using judgment of urgency;- provided reception duties on behalf of the team, which involved providing face-to-face contact for visitors in a responsive and courteous manner;- responded to queries promptly and in a friendly manner;- provided efficient data entry into the local team information systems as required;- assisted with organizing of repairs and maintenance of office equipment;- organization of conference rooms schedule;- assistance in organization of corporate banquets and business meetings;- editor and corespondent of corporate newspaper.

Ukraine

Bachelor'S Degree, Hospitality And Tourism Management

Junior Specialist, Hotel And Restaurant Management, Diploma With Honours

Activities and Societies: Dancing and Theatre club

Education record