Mariia Kovalchuk Email & Phone Number

Berlin, Germany

Berlin, Deutschland

• Responsibilities:
• Participation in social care in the new arrival center for refugees from Ukraine
• Support of refugees who have just arrived in Berlin
• Cooperation with social workers, employees of other aid organizations in the arrival center and authorities
• Translation from German or English to Ukrainian or Russian to solve different kinds of issues in the arrival center for refugees

Berlin, Germany

• Responsibilities:
• Understanding the customer's processes and creation of effective solutions to improve these processes
• Developing action plans and implementation of these plans
• Organisation of strategic business meetings for customers
• Investigation of new customer business potential
• Coordination IT-tasks to discuss the technical options for solving problems in customer projects

Берлин, Германия

Russian-Speaking Copywriter (Kyiv, Ukraine – Berlin, Germany)Responsibilities  Investigation of main advantages of rivals’ sites Search of key-words and key-questions to be discussed Creation of different articles, presentations and reports with schemes and pictures  Writing articles for a newspaper "Russkaja Germanija/Russkij Berlin".

Берлин, Германия

Responsibilities Customers’ search and acquisition as an official Facebook marketing representative  Marketing strategies analysis  Customers' support and consultation in social media ads field  Improvement of existing marketing campaigns, which are run in social media platforms Creation of recommendations set to increase the efficiency of marketing.

Berlin Area, Germany

Responsibilities Text analysis of a big social platform according to company’s policies and procedures Presentation of job algorithms to customer’s representatives Troubleshooting and preparation of a work improvements list to discuss it with the group leader Training of newcomersAchievements Average year quality of work according to all internal.

Ukraine

Responsibilities Sales of equipment (electronic queues, POS-terminals, bank scanners, etc.) and its components  Customers’ consultation: goods’ advantages, service’s specifics, installation stages, etc. Organization and control of electronic queues projects’ installations Creation and update of sales documentation (key agreements, supplementary.

Ukraine

Responsibilities Partners’ search and acquisition for co-working in different spheres (loyalty program for common clients, agents scheme for partners helping to attract mortgage and loan clients) Partners’ support and consultation Creation and update of partnership documentation (agreements, business offers) Creation, organization and control of.

Ukraine

Responsibilities Customers’ search, acquisition and support Insurance products presentation for current and potential customers  Creation of business offers Support of internal clients (branch managers and subordinate employees)  Making all kinds of retail sales reports (new sales, agreements prolongations, sales plans, etc.)  Partnership work.

Ukraine

Responsibilities Search and acquisition of partners as bank agents Support and control of internal customers (heads of branches) Creation and update of all types of documentation (motivation scheme for agents and heads of branches as agents’ curators, agreements, business offers, sales forecasts and plans, agents’ sales efficiency reports, partnership.

Украина

Responsibilities Loan customers’ search, acquisition and support Control of loan payments timeliness Creation of business offers Assessment of client capability for getting a loan (calculation of customer’s income, credit scoring, creation of psychological portrait) Achievements Customers’ portfolio growth (+15% per whole work period)

Украина

Responsibilities Customers’ search, acquisition and consultation Bank products sales (credit cards, deposits, money orders) Making sales reports Presentation of bank products for new customers Making partnership bank transfers  Troublesome customer issues solving (work with difficult clients) Organization and control of junior sales specialists work.

Master And Postgraduate Student, Ukrainian Language And Literature

Activities and Societies: группа по изучению английского языкаAccording to the official German system ANABIN the equivalent of this master.

Specialist, Audit And Accounting

Activities and Societies: -изучение основ экономической теории и практики учета и аудита

School Leaver, Ukrainian Language And Literature

Activities and Societies: Поэтическое искусство и актерское мастерствоизучение базовых школьных предметов с профильным акцентом на филологии