Marija Gotfrid Email & Phone Number

Belgrade, Serbia

• Conducted in-depth research, enhancing reports on global business jetsownership.
• Developed a robust database, delivering valuable insights for clientdecision-making.
• Executed weekly QA checks, ensuring data integrity and readiness forproduction.
• Boosted client satisfaction through timely and accurate reporting ofindustry trends.

• Utilized Tableau, OSS, and JIRA for data sourcing, analysis, and report creation, contributing to operational efficiency
• Updated and distributed weekly reports, fostering effective communication with contractors
• Trained senior coordinators and managed KPI reports to enhance team performance

Belgrade, Centralna Srbija, Serbia

• Daily tickets processing in JIRA ticketing system and task management in OSS
• Scheduling and prioritizing civils jobs on Infinity platform
• Raising tickets to IT and Solutions teams in JIRA for various improvements of OSS implementation in Civils Team daily operations
• Set up and implementation of original Civils Team SOP’s creation
• Creating PPT manuals for various Civils Team procedures and distribution to respective teams
• Daily communication with coordinators, ADM’s and PM’s for assigned Hyperzones and BAU team

Belgrade, Serbia

Data base management and implementationSetting up quarterly and weekly reporting systemsClassification of Tableau sourced data for reporting purposesDaily communication and management of Engineers in fieldEnd to end coordination of fibre deliveryObserving tight deadlines for service delivery (FOD - First Occupancy Date)Raising and resolving tickets in Jira.

Belgrade, Serbia

Monitoring work orders for Customers and tracking the service processObserving SLA complianceLogistics and part delivery monitoringFiltering and creating daily reports in SAP EDW toolCreating custom reports at requestSingle point of contact for external CustomersOnboarding procedures for Customers and checking documentationMonthly and quarterly meetings.

Belgrade, Serbia

Organizing and balancing the workload for Customer Engineers in order to fulfill the contractual agreement for NCR clients.Parts ordering and communication with Logistics department.Full administration of work orders.Call management and written correspondence with all teams involved in the service delivery process.

Following and implementing Safety Emergency ProceduresProviding first aid (if needed)Observing any possible security threatsProviding on board service and assistance

Belgrade, Serbia

Managing a team of 12 employeesCreating work scheduleDaily revenue managementOverseeing guest satisfaction Daily revenue managementRequisition and stock take

Dubai, United Arab Emirates

Managing a team of 22 people in a 24hrs operationObserving and maintaining Hyatt service and grooming standardsDaily reports, revenue filing and requisition Employee performance review

Dubai, United Arab Emirates

Data management for over 200 employees, in 4 outlets and the CPUEmployee recruitment process in accordance with the UAE labor lawEmployee documentation management, following up with work permits and residence visa validity Point of contact for staff accommodation land lordsCreating employee satisfaction surveysCreating training program for all employees.

Abu Dhabi, United Arab Emirates

Managing a team of 16 peopleDaily revenue management and requisition ordersOverseeing pre-opening team, organizing all the pre-opening procedures with the HQ in DubaiPoint of contact for the Mall management (the restaurant was located in a shopping mall)Creating stock take lists for monthly check-upsTraining the employees and making sure the franchise.

Bachelor'S Degree, Hotel, Motel, And Restaurant Management

General Studies