Marija Peric Email and Phone Number

As a former People Operations Manager at Etihad Airways, I have over four years of experience in the aviation industry, where I developed and demonstrated strong skills in customer service, sales, and people operations. I have a master's degree in philology and arts, and I am fluent in English, which enables me to communicate effectively with diverse stakeholders and customers in the global aviation market.In my previous roles, I led and supported various teams and functions, delivering high-quality results and outcomes. I increased sales revenue by 20% as a Sales Representative Team Lead at Air Serbia, where I managed key accounts and coached a team of 15 sales representatives. I improved customer satisfaction and resolved customer complaints as a Customer Service Representative Team Lead at FedEx Express, where I oversaw the customer service operations. I also supported the human resources and talent acquisition functions of Etihad Airways, ensuring a positive and inclusive work environment for the employees. I contributed to the development and implementation of various policies and initiatives related to employee engagement, performance management, and diversity and inclusion. I am passionate about the aviation industry and its potential to connect people and cultures, and I am looking for a new opportunity to leverage my skills and experience in a dynamic and innovative organization that values teamwork, communication, and customer satisfaction.