• Fostered robust relationships with existing clientele while actively engaging in the acquisition of new business opportunities.• Assessed client needs, delivering custom solutions tailored to their cargo transportation requirements.• Offered competitive and precise pricing structures, including special rates and allocations, based on various factors such as weight, volume, destination, urgency, and cargo specifications.• Assumed leadership in providing the team with access to available cargo space on flights and disseminating pertinent information regarding ongoing promotions.• Coordinated closely with the operations team, including addressing instances of no-shows, late drops, and rejected shipments.• Consistently revised bookings to align with newly available flight options, ensuring optimal service delivery and client satisfaction.

• Facilitated effective communication channels with customers to address inquiries and ensure satisfaction.• Coordinated with shippers to verify cargo readiness for pickup, thereby streamlining operational processes.• Cooperated with trucking companies to arrange efficient cargo pickups, optimizing logistical workflows.• Engaged airlines to secure bookings for cargo transportation, ensuring timely and reliable shipments.• Crafted comprehensive cargo documentation for export, adhering to regulatory standards and operational protocols.• Concluded transactions with precision through thorough billing procedures, contributing to financial integrity and client trust.

• Facilitated effective communication with fellow cargo companies to explore and negotiate offers for cargo sales, contributing to business growth and revenue generation.• Assisted customers with cargo bookings, ensuring seamless coordination and timely freight arrivals, thereby enhancing satisfaction and retention.• Diligently reviewed paperwork associated with freight shipments, managing deadlines and multitasking responsibilities effectively.• Demonstrated leadership by taking charge of critical tasks and fostering a proactive work environment.

• Efficiently prepared and verified airline and customers documentation, ensuring compliance with regulatory standards.• Managed timely and accurate paperwork for cargo shipments, upholding quality standards.• Executed general office duties and oversaw truck booking and logistics operations.• Updated Load Distribution Messages (LDM) and generated Unitized Cargo Transfer Receipts (UCT), optimizing cargo management.• Proactively sent pre-alerts for special cargo, ensuring operational readiness.• Prepared shift turnover documents and facilitated communication for various cargo scenarios.• Managed export/import documentation and assigned cargo handling tasks, optimizing processes.• Reported international flights to US Customs (CBP), ensuring compliance and smooth clearance processes.