Marija Kostic Email & Phone Number

Belgrade, Rs

As a Product Owner for the ServiceNow platform, I specialize in leading the implementation and optimization of Service Assurance solutions. My focus is on driving the successful delivery of critical services such as Incident Management, Event Management, Change Management, and Service Request Management, ensuring they align with business objectives and operational excellence.With a keen understanding of ITSM, I work closely with cross-functional teams, stakeholders, and developers to translate business requirements into actionable user stories and deliver MVPs that meet both technical and business needs. My goal is to create seamless integrations and enhance system capabilities, supporting business continuity and delivering value through effective service assurance.

London, England, United Kingdom/ Belgrade, Serbia

- Leading QA Team and Business Acceptance team of more than 20 QAs (Managers, QA automation engineers, QA engineers) located in Belgrade, Skopje and London including resources and budget planning- Organizing and overseeing Testing and User Acceptance testing in aSCRUM and Kanban software development in projects related to the OSSand BSS systems- Creation of QA and BAT process catalogue- Report progress and status in testing and UAT for all projects to the seniormanagement level- Handling escalations related to the system issues with main stakeholdersand within SLAs- Created and implemented test process per ISTQB standards- Evaluated and selected tools for test management including testmanagement tool implementation- Implementation of the test automation process and frameworks for OSSand BSS systems together with QA Manager and Automation engineers- Managing outsourcing testing teams

Serbia

- Project managing the complete implementation of the OSS system firstphase and integration with the internal BSS system and other systems (fromthe initial scope with stakeholders until business acceptance and finalrelease to production)- Set up the complete performance management system for the wholeTechnology and Innovation division- Initial set up of complete resource management system for Technologyand Innovation division- Initial set up of partner management for key suppliers of ITNO division- Managing QA teams and User Acceptance Testing

- Quality assurance, testing and quality control for all internally developed software systems and mobile applications.- Test process improvement- IT systems training- L2 system support

Singapore, Dubai, Belgrade

- Leading QA Team of 3 QA engineers located in Belgrade includingresources and budget planning- Trained and mentored junior testers- Organizing and overseeing testing in an Agile/SCRUM and Waterfallsoftware development in all projects in the development centre inBelgrade- Reported progress and status in testing for all projects to management- Troubleshooting and resolving possible issues to overcome any obstaclesor impediments in testing or committed due dates- Created and implemented test process from the scratch (Master QA plan,templates, methodology and tools)- Evaluated and selected tools for test management and functional testing- Created implementation concept and guidelines for a test managementtool- Evaluated and selected tools and framework for test automation- Set up and management of Functional Test Automation for CMS (ContentManagement System)- Designed together with test automation specialists a basic framework forfirst test automation projects- Defined strategy for test automation in future projects and overseeingscripting- Designed and created new reporting (project and regression) for allprojects- Defined overall test strategy for around 80 projects (e-commercewebsites, corporate websites, news websites, web applications (socialnetworks, search engines, job boards), mobile applications with differenttypes of users both iOS and Android)- Test Management in Agile and Waterfall projects- Coordinated release and test activities and acted as a liaison betweensoftware development, QA team, Company Management and Customers.- Defect management and coordination, issues tracking in JIRA- Regression test strategy and implementation