Marija Kostic Email & Phone Number

Belgrade, RS

As a Product Owner for the ServiceNow platform, I specialize in leading the implementation and optimization of Service Assurance solutions. My focus is on driving the successful delivery of critical services such as Incident Management, Event Management, Change Management, and Service Request Management, ensuring they align with business objectives and.

London, England, United Kingdom/ Belgrade, Serbia

- Leading QA Team and Business Acceptance team of more than 20 QAs (Managers, QA automation engineers, QA engineers) located in Belgrade, Skopje and London including resources and budget planning- Organizing and overseeing Testing and User Acceptance testing in aSCRUM and Kanban software development in projects related to the OSSand BSS systems- Creation.

Serbia

- Project managing the complete implementation of the OSS system firstphase and integration with the internal BSS system and other systems (fromthe initial scope with stakeholders until business acceptance and finalrelease to production)- Set up the complete performance management system for the wholeTechnology and Innovation division- Initial set up of.

- Quality assurance, testing and quality control for all internally developed software systems and mobile applications.- Test process improvement- IT systems training- L2 system support

Singapore, Dubai, Belgrade

- Leading QA Team of 3 QA engineers located in Belgrade includingresources and budget planning- Trained and mentored junior testers- Organizing and overseeing testing in an Agile/SCRUM and Waterfallsoftware development in all projects in the development centre inBelgrade- Reported progress and status in testing for all projects to management.