Marija Nemec is a University Lecturer & HR Pathway Coordinator | NLP Trainer & Coach | Expert in Communication, Public Speaking & Business English Coaching | Leadership, Corporate & Soft Skills Training Specialist. Colleagues describe them as "I had a chance to work with Marija on our project "Improving Customer Happiness department through applying NLP techniques in English" for more than six months. Marija analyzed our business processes and all touchpoints with clients, reviewed individual style of each team member and created a customized course which addressed all bottlenecks. This course helped my team members to communicate more efficiently which directly impacted following metrics - our handle time was decreased, customer satisfaction score and first answer resolution increased. Marija is very professional, people-oriented and value-driven person, passionate about development of each individual she works with and persistent in achieving goals which were set. " and "It is my pleasure to recommend Marija. As a native English-speaker and an English editor living in Belgrade, I can attest to her dedication to improving her language skills. Her humility often masks how truly proficient she is at English, to the point that I sometimes have to remind myself that she is not a native speaker. Moreover, when we meet to practice, she often teaches me how I am using my own native tongue. She is also an incredibly bright, committed, and hardworking professional, one that is constantly seeking to improve herself. I can absolutely affirm that Marija would benefit any team or organization with her energy, diligence, commitment to excellence, and positive energy."