Marika Granstrom Email & Phone Number

Stockholm, Sweden

-Reviewing and assessing applications from foreign nationals moving to Sweden wishing to be registered for preliminary tax-Daily contact with the Swedish Population Register and the Swedish Migration Agency-Assisting our Service Centers, other Tax offices nationwide, employers and applicants with all nature of queries-Checking the authenticity of documentation such as passports and ID cards -Ensuring that the businesses employing the applicants are properly registered for corporate tax, VAT etc.-Acquiring of coordination numbers from the Population Register.-Issuing of preliminary tax slips for the current tax year

Stockholm, Sweden

- Advising insurance member companies and motorists - Daily contact with motor insurance companies seeking advice regarding insurance queries- Informing customers of the Motor traffic damage act and what the fee covers- Advising uninsured motorists regarding late premium payments and motor insurance charges- Liaising with the Swedish Transport Agency and Swedish Enforcement Authority- Answering questions regarding invoices, deferment of payment and setting up payment plans- Advising in cases concerning collections demands, orders to pay, distraint and appeals- Giving advice on changing ownership, deregistering and the requirements for export of vehicles

Stockholm

- First port of call for bank and finance companies using our software in the Nordic countries - Making an initial assessment of incoming cases to determine whether they are Incidents, Service requests, User questions etc. - Delegating tickets to our Developers in both our Stockholm and Jakarta offices, as well as to Investigate/Test team or Business analysts- Translating case history and entries to English from Swedish and/or Finnish and vice versa - Scrum and department meetings to discuss incoming cases via Skype and Lync - Ensuring SLAs are kept and following up on deliveries - Updating work rotas for on-call developers - Ensuring user accounts and access rights for our developers are active for the various customer environments - Liaising with customers - Responsible for the migration of support cases from Easit to eJournal

Stockholm, Sweden

- First port of call for bank and finance companies using our software- Making an initial assessment of incoming cases: Incident, Service request, User question or other- Delegating tickets to Developer, Investigate/Test or Business analyst teams- Translating entries to/from English, to Swedish and/or Finnish- Department meetings to discuss incoming cases- Ensuring SLAs are kept and following up on deliveries- Ordering user accounts and access rights for our developers for customers environments- Liaising with customers

Stockholm, Sweden

- Firstline support for banks and finance companies using our software, ProFinance- Liaising with Service Delivery Managers regarding deliveries and ensuring SLAs were kept- Weekly telephone conferences with our European users- Administration of cases registered in eJournal, our electronic case management system- Implementation of internal audit controls ISAE 3402 ( formerly called SAS70) for deliveries- Translating internal documentation from Swedish to English

Stockholm, Sweden

- Customer advisor for banks, businesses and developers- Clearing and Settlement- Bankgiro receivables, internet payments, invoicing- Tracing payments, handling complaints - both internal and external - Technical assistance, Communication solutions - Layout and file format information for developers- Assistance with Direct Debit, Supplier payments, Salaries, foreign payments etc.

Stockholm, Sweden

- Handling and negotiating payment plans and demands- Daily contacts with customers and/or their representatives- Monthly reports and statistics of BB to European Head Office- Liaising with both domestic and foreign Authorities in cases of fraud- Registration of repossessed cars- Administration of contracts, invoicing, reminders and collections

Stockholm, Sweden

- Temporary positions of varying length for companies in Media, Telecom, Law firm and collections- Front office, Reception- Admin duties- Invoicing- Registering anf filing contracts

London, United Kingdom

- Accounts assistant- Management of sales and purchase ledger- Chasing payments for overdue invoices- Salaries- Administration

London, United Kingdom

- Daily contact with advertising companies worldwide- Registering entries for the forthcoming annual festival- Assisting with room reservations and booking couriers- Reception and administrative duties- Switchboard

London, United Kingdom

- Management of Front Office- Recruitment and training of staff- Maintenance of the reservation system- Taking reservations- Making travel reservations- Cashiering, banking- Conference bookings- Deputizing in Managers absence

Education record

Diploma for completion of collections certification - Spring 2016

Japanese Studies

Elementary School

International Baccalaureate, Natural Sciences

Psychology