Marika Immonen Email & Phone Number

Helsinki, Uusimaa, Finland

In my role as Head of Customer Experience Finland, I act as a link between the customer and the various functions of our organization both on board and ashore. My job is to increase customer understanding and customer orientation in our organization, and I work closely with our different functions in developing the customer experience. My aim is to increase the customer's voice in our organization’s everyday activities as well as the role of our customers as active participants in the development of always better travel products, service processes and customer experiences at Viking Line.

Helsinki, Southern Finland, Finland

In my position as Project Coordinator I specialized in Viking Line's special and theme cruises in the Finnish market. I assisted the Project manager in improving both our products as well as the overall customer experience. I was also involved with strategic development projects concerning the special and theme cruises.My work was project based with each cruise being a unique product with its own theme and target group. My job was to assist the Project Manager with the daily routines involving special cruises. I operated as a link between the land and on board organizations in current matters as well as communicate with the affinity partners involved in the special cruises. I was responsible for updating internal product information for the Customer Service & Sales department and also for supervising the validity of data and information regarding Viking Line’s special cruises in the Finnish market both internally to the personnel and externally to the public and associates in co-operation with the Project Manager and the marketing department.

Helsinki Area, Finland

In my position as Product coordinator I specialized in product development for Viking Line’s Helsinki-Stockholm, Turku-Stockholm and Helsinki-Tallinn routes and assisted the Product managers in improving both our products for these routes as well as the overall customer experience.I was responsible for updating product information, coordinating special and theme cruises and being involved with strategic development projects concerning the ferries, routes and customer experience in the Finnish market. I operated as a link between the land and on board organizations in current matters and assisted the product managers with their daily routines. I was also responsible for supervising the validity of data internally to the personnel and externally to the public and associates.

Helsinki Area, Finland

I specialized in booking and planning Meetings, Conference cruises and Group travels for my clients at Viking Line cruise ferries and also at hotels in Estonia, Sweden and Åland Islands. I had a wide variety of clients from large companies to small societies. My assignments varied daily which required that I could handle many tasks at the same time. I have good abilities to endure stress and I learn new things easily.

Helsinki Area, Finland

I worked as a check-in clerk at the port of Katajanokka, Helsinki. My assignments in addition to the check-in of departing ferries were access control between the port and the ferries and sales of various cruises, hotel trips and activities to Stockholm, Tallinn and Åland Islands. Long working hours and busy check-in schedules required a customer-friendly and positive attitude. The job taught me how to make quick decisions while still staying calm under pressure and the versatile clientele gave me good skills how to get along with different kind of clients from many different countries.

I worked as a Salesperson in a Prisma hypermarket. I worked as a cashier and had also assignments in displaying products and inventory accounting.

Master Of Hospitality Management, Degree Programme In Service Business Leadership And Development

Master of Hospitality Management Title: Restonomi (YAMK) Degree Programme in Service Business Leadership and Development Specialization.

Bachelor Of Hospitality Management, Degree Programme In Tourism Management

Bachelor of Hospitality Management Title: Restonomi (AMK) Degree Programme in Tourism Management Specialization module: Travel Agency.

High School Diploma