Marika Latham Email & Phone Number

Warrington, Gb

United Kingdom

Warrington, England, United Kingdom

Manage customer accounts via emails and outbound calls• Build and maintain relationships with customers & suppliers• Manage posting Customer, Supplier and Bank receipts and payments• Raise manual invoices when required, should the invoice fail within the system• Maintain CRM database to ensure accuracy of data between CRM and Sage at all times• Rematch payments to new invoices – manage discrepancies & raise Credit Notes• Ensure Stripe payments match to CRM and Sage, marked as paid• Merge & Split invoices as required• Working from a 12-month profile i.e. 1 month = 900 approx accounts• Manage own accounts, ensure targets are met for over 95% of accounts paid in full for that monthly event/course.• Offer payment plans where required• Maintain accurate documentation of all credit control activities for each account, to allow

Warrington, England, United Kingdom

Outbound contact to existing/new customers following up New Invoices following a successful claim against missold or unaffordable lending• First point of customer contact for incoming calls managing company and customer expectations, advising invoice and refund processes• Maintain accurate documentation of all credit control activities for each account, to allow detailed correspondence of all communication• Building relationships with customers to arrange payment plans where invoices are not paid, keeping within FCA regulations• Work to targets to ensure the best outcome for the company by maintaining accurate and up to date outstanding invoices• Prioritise daily work based on status of lender refund, ensuring payments are made• Proactively contact accounts older than 30 days, to ensure timely payments and manage any payment related issues, in line with company policy, whilst also maintaining checks for any logged customer vulnerability• Process letters before legal action, where required• Escalate debt to external debt collectors, ensuring files have been thoroughly reviewed and vulnerability status checked prior• Additional responsibilities - I have also worked alongside the Claims Team, processing new claims for customers with missold and unaffordable lending, gathering relevant information to build a claim• Manage final lender responses on behalf of the customer, on a non-upheld claims, which entails speaking with customers to advise of lender outcomes, with the option to refer to the Financial Ombudsman for further review of the claim.

Warrington, England, United Kingdom

• Processing fuel orders via phone and email. • Updating and sending daily pricelists to clients.• Outbound contact to existing customer base to increase sales and volume, ensuring that I always maintain a good profit margin. • Manage customer queries, processing invoices and updating customer accounts with the correct sales volume, taking payments, filing all 3rd party and driver logs and load sheets. • Hit sales targets, regularly achieved/exceeded.• Accounts Payable, during the pandemic I have taken on additional duties supporting accounts payable. • Responsible for recovering outstanding invoices, including contacting customers to arrange payment, up to issuing legal proceedings in the event of no payment.• Working remotely since March 2020

Warrington, England, United Kingdom

• Processing fuel orders via phone and email• Liaising with depot’s and other departments across the business• Ensuring any cross-contaminations are always dealt with and managing this across different departments keeping all relevant staff informed.• Working in a fast-paced environment with accuracy and efficiency• Updating uplifts of fuel and costing• Credit clearance checks for customers• Review of additional charges to customers• Upselling Certas brand heating oil and tank replacements.

Warrington, England, United Kingdom

• Processing mobile phone insurance claims for NatWest, Royal Bank of Scotland & Ulster Bank• Liaising with customers over the phone and email• Taking payments and arranging delivery with customers• Dealing with customer complaints• Updating user account information• Working to targets, maintaining and exceeding SLA • Working in a high-pressured call centre environment

Warrington, England, United Kingdom

• Promoted from Assistant Manager within 6 months• Managing a team of 5, operating a store open 7 days a week• Management of staff holidays, absence and recruitment • Responsible for opening and closing the store• Responsible for cash handling, banking, stock accounts• Responsible for staff Rota• Management of Health & Safety including fire safety within the store ensuring compliance with all regulations• Receive deliveries, checking stock against delivery notes and dispute any discrepancies• Responsible for stock take’s and audits• Dealing with customer complaints face to face and over the phone

• Promoted to Duty Manager• Customer Check in desk• Responsible for cashing all tills and banking at the end of each shift.• Customer enquiries and reservations by phone• Billing monthly accounts to clients• Checking current reservation rates and updating extended stays.• Responsible for main running of the hotel, resolving customer and hotel issues quickly and efficiently to allow for smooth running of the hotel.• Dealing with customer complaints face to face and over the phone• Incentive champion which improved the upsell of IHG rewards for the hotel.• System use of Opera and Brilliant

Warrington, England, United Kingdom

• Team leader for xxxx staff, supporting them in their roles• Hosting evening service, greeting and seating guests.• Stocking the bar area• Setting up meeting rooms for conferences• Taking payments• Responsible for cashing all tills and banking at the end of each shift.• Flexible working to assist in all other areas of the hotel as and when needed.