Marika Stolt Email & Phone Number

Stockholm, Se

Stockholm, Sweden

The Key Responsibilities:* Develop training proposals and plans to enhance awareness within the organization of digital solutions and web applications.* Conduct training sessions with sales and customer service within the Nordic organization. * Conduct training sessions with key customers together with project management and IT professional services.* Conduct training needs assessments with key customers on our digital solutions and web applications.

Solna

• Managed a professional consultant team of IT integratons and digital services for customer communication and omnichannel solutions.• Had staff response for a group of 8-10 people in two office locations.• Was part of the management team Integration, Digital Services to lead and control change work within the integration area in Sweden.• Was responsible for resource planning, allocation and competence mapping to ensure delivery of optimal and efficient IT integrations based on… Show more • Managed a professional consultant team of IT integratons and digital services for customer communication and omnichannel solutions.• Had staff response for a group of 8-10 people in two office locations.• Was part of the management team Integration, Digital Services to lead and control change work within the integration area in Sweden.• Was responsible for resource planning, allocation and competence mapping to ensure delivery of optimal and efficient IT integrations based on customer needs.• Was responsible for a professional and efficient documentation of the integrated customer solutions.• Recruitment of new staff• Was responsible for KPI and statistics. • Hold regular collaborative forums with IT development (platforms and systems), IT monitoring and customer service. Show less

Solna

• Report to Head of Business and Product development.• Assist sales in the presales process for products and services (customer communication solutions including data integration, communication platforms and tools for multichannel customer communication).• Monitor CRM and close cooperation with sales and customers to find new business opportunities.• Perform customer needs analysis, define solutions and report customer requests to product development.• Keep trainings… Show more • Report to Head of Business and Product development.• Assist sales in the presales process for products and services (customer communication solutions including data integration, communication platforms and tools for multichannel customer communication).• Monitor CRM and close cooperation with sales and customers to find new business opportunities.• Perform customer needs analysis, define solutions and report customer requests to product development.• Keep trainings, presentations and workshops both internally and externally.• Support and lead project managers and IT integration on customer cases with complex solutions. Show less

Solna

I had an active role in presales for (division) Data Management’s services in the Nordic countries and UK. I demonstrated platforms and tools (for customer communication handling and eArchive services). I kept trainings on products and new solutions for different departments within the company, but also externally for customers and partners. My focus area was Strålfors Access, a web based tool for customer communication management. I cooperated daily with a scrum IT team and the product… Show more I had an active role in presales for (division) Data Management’s services in the Nordic countries and UK. I demonstrated platforms and tools (for customer communication handling and eArchive services). I kept trainings on products and new solutions for different departments within the company, but also externally for customers and partners. My focus area was Strålfors Access, a web based tool for customer communication management. I cooperated daily with a scrum IT team and the product owner/manager (agile product development) to drive customer demands and set functional specifications. I was team leader for a Nordic sales specialist team (4 people). My responsibilities were to secure competence in the team so support was available to all markets, drive cooperation and improvements in processes and services. I reported to Head of Sales for the division Data Management (matrix organization). Show less

Solna

I managed projects and activities with focus on business development within the area of customer implementation projects (project management and IT integration) in five countries (SE, FI, NO, DK, UK). I held workshops and meeting forums with management, customer service department and IT integration department to understand current situation in order to develop and improve business processes. I kept trainings in new processes and routines for different departments (and levels) within the… Show more I managed projects and activities with focus on business development within the area of customer implementation projects (project management and IT integration) in five countries (SE, FI, NO, DK, UK). I held workshops and meeting forums with management, customer service department and IT integration department to understand current situation in order to develop and improve business processes. I kept trainings in new processes and routines for different departments (and levels) within the company. Show less

Uppsala And Solna

Project management within the area of customer implementation projects for card distribution and marketing communication (B2C). I managed, developed and supported customer solutions. Except the contact with customers on daily basis, I cooperated with internal departments such as IT integration, production, purchase and marketing - and with suppliers.As team leader I managed a customer service team of three agents and one project manager. I implemented routines for efficient and… Show more Project management within the area of customer implementation projects for card distribution and marketing communication (B2C). I managed, developed and supported customer solutions. Except the contact with customers on daily basis, I cooperated with internal departments such as IT integration, production, purchase and marketing - and with suppliers.As team leader I managed a customer service team of three agents and one project manager. I implemented routines for efficient and improved customer service handling. I contributed to the development of a case management system and introduction of an incident management process for customer service. Show less

Stockholm And Solna

I worked at a European service office and coordinated the daily operations of Best Western Hotels’ loyalty programme in 17 countries. I worked with local marketing and customer service departments throughout Europe. My responsibilities were to define requirements for database application (customer loyalty club), control the distribution process of membership cards, support the development of the loyalty programme, keep trainings and support overall services. The job included daily contacts… Show more I worked at a European service office and coordinated the daily operations of Best Western Hotels’ loyalty programme in 17 countries. I worked with local marketing and customer service departments throughout Europe. My responsibilities were to define requirements for database application (customer loyalty club), control the distribution process of membership cards, support the development of the loyalty programme, keep trainings and support overall services. The job included daily contacts with suppliers and partners. Statistics and follow-ups on daily operations and specific marketing activities were part of my responsibility. Show less

Stockholm

I worked at a European service office and coordinated the daily operations of Best Western Hotels’ loyalty programme in 17 countries. I worked with local marketing and customer service departments throughout Europe. My responsibilities were to define requirements for database application (customer loyalty club), control the distribution process of membership cards, support the development of the loyalty programme, keep trainings and support overall services. The work meant daily contacts with… Show more I worked at a European service office and coordinated the daily operations of Best Western Hotels’ loyalty programme in 17 countries. I worked with local marketing and customer service departments throughout Europe. My responsibilities were to define requirements for database application (customer loyalty club), control the distribution process of membership cards, support the development of the loyalty programme, keep trainings and support overall services. The work meant daily contacts with suppliers and partners. Statistics and follow-ups on daily operations and specific marketing activities were part of my responsibility. Show less