Mariken Van Dolen Email and Phone Number

Retired

Dreaming your Life OR Living your Dream?Working with small business owners to analyse and improve their business performance through active coaching and goal setting.Working with individual clients to achieve their goals and improve their personal well being.Personal coaching via telephone, Skype or face to face.Specialising in Career change, confidence building and business performance improvement.

Reporting directly into Senior Management C-suite, operating strategically as business owner for critical systems, leading project teams of internal experts and external system providerso Delivery, and continuous improvement, of new Lead Flow Management systems, Partner Management system, AI lead qualification systems, Automated Sales Prospecting systems, Chat systemso Analysis of business processes, proposing and gaining approval to implement improvements and solutions that are understood by both business and technical audiencesConsulted widely across the business to formulate system and process solutions/improvements to existing challenges.Defined, proposed and delivered process improvement projects to optimise prospect management and lead to revenue processes.o Influenced and negotiated with Sales and Marketing managers and administrative staff to engage, improve effective lead management and increase revenueo Analysed and documented processes, and implemented solutions understood by both the business and ITo Developed and implemented training in new business processes and standards for Sales and Marketing teamso Transformed data quality standards across all parts of the business, with improved decision making and deliveryEstablished and managed data administration teamo Developed and implemented training for Regional Data Analysts

Delivered key objective of increased saleso Identified potential areas of growth, secured appointments for Account Managers in Enterprise across all targeted verticalso Approached potential prospects, using coaching techniques to facilitate awareness of the issues they were facing and helped identify specific goals to resolve them

• Provided the costing and academic interface, improving the data collection response rates and the quality of the data and successfully implementing a new data collection method. • Developed a tool to accurately cost proposed research projects according to government and EU regulations, ensuring a better match between the actual costs and the final bid (which significantly reduced losses on research). Proposed a change to the bid process to secure efficient and effective costing which was implemented. Developed and provided the training required to ensure the implementation was successful.• Proposed and implemented a budget restructuring project saving the University up to a million pound per year. Training staff to work with the new software module to maintain the budget.• Developed and implemented an information management capability, introducing a new documentation process, mapping out existing structures and liaising with developers and the user community. This ensured a better insight in the database structures and the data flows.• Developed and implemented an IT service catalogue in SharePoint following ITIL3 principles.• Developed and oversaw delivery of SharePoint training.• Developed a Computer System Validation framework in compliance with EU and FDA regulations, ensuring accreditation of the Clinical Research Centre, working together with the research team and clinical director. Developed and provided training in using the new documentation method.

• Coordinating a SAP implementation ensuring that the project was delivered in time and within budget and in compliance with CSV standards using strong communication and organisation skills. • Assessing end user training needs. Organising and planning training for the new SAP site.

• Recruiting, reviewing, developing and coaching staff with departmental Budget Management.• Ensuring the quality of the data was excellent, by regular quality checks, improving the administration process and introducing new methods for data quality checking.• Established a telemarketing team, ensuring outstanding customer service provision, supported and defined by best practice manuals and training programmes (Developed and delivered telephone skills training).• Improved service delivery and reduced complaints within the call centre.

• Developing and implementing a Data and Information management strategy.• Delivering a data integration project of multiple global databases through influencing and negotiating with stakeholders such as the Executive Board, Regional directors, Sales and Marketing managers, Product managers and administrative staff thus ensuring their buy in and cooperation to deliver excellent data quality.• Establishing and managing a global multi-site data administration team, through recruitment, training and defining data administration processes and procedures. Transformed data quality improving decision making.