Oversee multiple Five Guys Restaurants with the main goal of protecting the brand, holding the managers accountable for all policies per the Operators Manual, increase sales through effective customer service and high-quality products. All this ensures the bottom-line margin profits are met or exceeded monthly.

• Quality assurance coach and mentor to protect the high brand standard which led to a safe working environment due to the focus on food safety and sanitation. In turn this made corporate and the franchisees highly successful.• Promoted diversity by leading a monthly Lean-In call to raise awareness of women in the workplace, a strong initiative for Five Guys Corporate. • Mentored teams on resolving customer concerns, best safety measures and sales tactics, driving profits. Celebrated all manager certifications in the market and rewarded employees for a perfect safety audit.• Implemented operational changes quarterly to comply with policy and procedure changes in a timely manner• Provided clear, accurate and timely communication with customers, franchisees, upper management, corporate management, team members, vendors, and customers.

SELECT ACCOMPLISHMENTS:• Managed and supported 10-14 stores in operations management; administering budget targets for labor and COGS; writing and achieving quarterly budgets or multiple departments; resulted in excellent P&L controls with weekly sales exceeding $350,000 with a profit margin between 22-25%• Recruited, interviewed, and hired all Managerial employees, while overseeing hiring, training, and development of 130+ team members.• Conducted monthly audits including Quality, Service, Cleanliness and Administrative aspects of the stores.• Identified and implemented cost savings measures for labor, COGS, restaurant supplies, and office supplies contributing to the profitability of the stores.• Trained and coached all store managers monthly on the complexities P&L,which helped reduce costs and increase profits. This motivated managers and led to higher bonuses. • Championed an open-door policy for all employees to voice concerns, suggestions and observations to make the team and Company more successful.

• Trained all new General and Assistant Managers for city-wide market, and recruited, hired and maintained quality staff.• Managed highest sales volume in Rochester with sales achieving $1.1 million annually and met and/or exceed all labor and COGS targets given by the District Manager by budgeting quarterly financial targets.

• Responsible for daily financials, including bottom-line contribution, shrink, labor (65 employees with three shifts/seven days), gross profit, and sales for the in-store bakery, commercial bakery, and Patisserie of the flagship Pittsford, NY location.• Managed three assistant managers and a night manager; supervised and empowered managers’ efforts to reach company goals; trained and developed in-store staff. • Received and utilized P&L benchmark reports against other stores; facilitated interactions with other managers to improve sales and percentages across stores.• Ordered ingredients daily; completed payroll daily; developed schedules; projected sales for upcoming week, month, and annual budget; completed monthly inventories.