Marilia Lemos Luz Silva Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Verified that information in the computer system was up to date and accurate.• Compiled statistical information for account reports.• Identified and resolved system and account issues.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Executed across all stages of our customer journey to ensure that our customers reach their desired outcomes.• Identified customer needs and collaborate cross-functionally with other teams to produce great outcomes.• Provided accurate and appropriate information in response to customer inquiries.• Demonstrated mastered of customer service call script within specified time frames.• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.• Worked with internal and external teams regarding business issues and potential solutions.• Provided licensing, quotes, and invoices to clients.

Calgary, Alberta, Canada

• Organized store inventory.• Managing stock levels.• Followed store planograms and core standards to set merchandising.• Provides overhead organization and display maintenance designed to enhance the customer experience.• Provides customer additional information or explains services.• Discusses products offered and ensures customer satisfaction

Calgary, Alberta, Canada

Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.Packaged customer purchases. Effectively utilized resources to successfully complete projects. Answered customers' questions, and provided information on procedures or policies. Calculated total payments received during a time period, and reconcile this with total sales. Maintained clean and orderly checkout areas.

Take customer orders and process payment. Manage orders and customer needs. Provide fast, courteous customer service .Keep food service areas clean.

Salvador, Bahia

Greeted customers and visitors in-person and via telephone calls. Manage room reservations using computerized reservations system. Address guests concerns and special requests in a professional and personable manner. Ensure that guests are settle comfortably in their rooms, makes necessary adjustments if needed. Calculated bills for services rendered and collected and processed customer payments.

Salvador, Bahia

• Doing administrative and clerical tasks (such as scanning or printing)• Preparing and editing letters, reports, memos, and emails• Running errands to the post office or supply store• Arranging meetings, appointments, and executive travel• Answering phone calls and taking messages• Maintaining folders on servers• Tracking petty cash• Covering reception• Greet people and direct them to contacts or service areas• Order office supplies and maintain inventory

Business Administration And Management, General

Licentiate Degree, Sociology