Hi, I'm Marília Silva, I have a degree in Design and a postgraduate degree in Fashion, Arts and Contemporaneity and Master's degrees in Retail Management 4.0 (Omnichannel) and Consumer Experience Management (Customer Centric Marketing). I'm passionate about behavior, consumption, people, fashion and beauty.During my graduation in 2012, I created the Bazar-Casa project, the project was focused on reselling my own clothes and accessories. This project gained prominence and resulted in an invitation for a reportage in the Grande Rio TV news, on TV Grande Rio (Petrolina-PE). Subsequently, I was invited to work as a freelancer for TV, producing fashion stories for local programs.In 2016, I was approached by a recruitment and selection company and invited to take part in Lojas Renner's Store Management Trainee Program, after a 7-month selection process that attracted more than 19,000 candidates, resulting in 25 approvals.With over 10 years' experience in the fashion retail sector, I have strategic, commercial and operational skills. I identify opportunities, create products and projects, and implement strategies, always in line with business needs. I have participated in major projects in the sector, including the implementation of commercial, operational, omnichannel and innovation processes.As Scrum Master of the PDS Innovation program, I contributed to the development of 30 Supervisors, helping them to be promoted to Managers. Throughout my career, I have conducted consumer behavior analyses and identified consumer needs and aspirations, leading to the creation of products and assertive strategic communication.I have managed diverse teams of up to 80 people, with the aim of achieving set targets. My value proposition lies in the continuous search for business opportunities in line with the proposed objectives, guaranteeing the implementation and standardization of up-to-date processes.
Bazar-Casa
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Idealizadora | Gestora De Produto E Experiência Do ClienteBazar-CasaRio De Janeiro, Rj, Br
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Event OrganizerBazar-Casa Jan 2012 - PresentJuazeiro, Bahia, Brasil• Setting up a seasonal thrift shop to resell clothes and accessories.• Holding the thrift shop 2 to 3 times a year in Juazeiro-BA, for a set period of time.• Responsible for curatorship and arranging the items in the thrift shop.• Drawing up marketing and sales strategies for the thrift store.• Consolidating the autonomous project over time.• Gaining a loyal customer base for the thrift store - CRM.• Inclusion of the thrift store in the city's calendar as a regular event.• Receiving local press coverage, including newspapers (Grande Rio TV - TV Grande Rio) and radio (Programa Mensageiro Rural - AM) for the thrift shop.
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Sales And Operations ManagerLojas Renner S.A. May 2021 - Nov 2023Rio De Janeiro, Rio De Janeiro, BrasilResponsible for managing the unit at Shopping Leblon (Rio de Janeiro-RJ), a top/image concept and size M, with 1,100 m² of sales area and 58 employees - 4 managers and 6 leaders:• Developing commercial strategies based on market analysis and consumer behavior, with a view to adjusting the clustering of stores for a more assertive product mix.• Working as Product Manager.• Establishing interdisciplinary relationships with various areas of the company, such as sales, purchasing, styling, visual merchandising, branding and marketing.• Researching trends and market needs for product and customer experience strategies.• Specialist in the Consumer Journey.• Management of multidisciplinary teams.• Commercial and operations management: Analysis of data, stock, Visual Merchandising, targeting sell-in and sell-out goals.• Negotiation with clients and stakeholders.• Product Management: Ability to identify opportunities, lead projects, analyze data and correct course.• Development and management of digital products.• Knowledge of Agile Methodologies such as Scrum and Kanban.• Experience in conducting MVPs to validate hypotheses, record feedback and drive product evolution.• Mastery of frameworks such as Lean Inception, Design Sprint, Value Proposition Canvas, Jobs To Be Done and Power BI.• Commercial and strategic planning aligned with organizational objectives.• Project and process management ensuring efficiency and quality.• Department store management.• Definition and prioritization of metrics to drive results.• Budget management for sustainable operational results.• Customer Centricity and Consumer Experience Management.Main results:• Excellence in the unit's capsule implementation.• Outstanding commercial management, Visual Merchandising and fashion productions (2022).• Outstanding achievement of growth and RO targets (2022).• Outstanding sales per m² (2021/22). -
Sales And Operations ManagerLojas Renner S.A. Mar 2018 - May 2021Juazeiro, Bahia, BrasilResponsible for managing the Juá Garden Shopping unit (Juazeiro-BA), with an intermediate concept and size P, with 1,800 m² of sales area and 37 employees - 3 managers and 5 leaders:• Implementation of processes and people development, resulting in 6 promotions (2020/21).• Scrum Master role in the company's Innovation Squad, collaborating with managers across Brazil to cultivate a creative and disruptive mindset among Supervisors identified for promotion.• Acting as a training manager in the development of external trainees (2019/20).• Researching market trends and needs for product and customer experience strategies.• Specialist in the Consumer Journey.• Management of multidisciplinary teams.• Commercial and operations management: Analysis of data, stock, Visual Merchandising, targeting sell-in and sell-out goals.• Negotiation with clients and stakeholders.• Product Management: Ability to identify opportunities, lead projects, analyze data and correct course.• Development and management of digital products.• Knowledge of Agile Methodologies such as Scrum and Kanban.• Experience in conducting MVPs to validate hypotheses, record feedback and drive product evolution.• Mastery of frameworks such as Lean Inception, Design Sprint, Value Proposition Canvas, Jobs To Be Done and Power BI.• Commercial and strategic planning aligned with organizational objectives.• Project and process management ensuring efficiency and quality.• Department store management.• Definition and prioritization of metrics to drive results.• Budget management for sustainable operational results.• Customer Centricity and Consumer Experience Management.Main results:• Outstanding manager in the weighted target (2019).• Outstanding store in delight and customer service target (2019).• Outstanding in: Weighted, CCR capture, MC capture, 0+8, total activation, insurance family and conversion (2019). -
Sales And Operations Management TraineeLojas Renner S.A. Jul 2017 - Mar 2018Porto Alegre, Rio Grande Do Sul, BrasilProcedural training and immersion in the culture.
Marília Silva Education Details
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Gestão Da Experiência Do Consumidor - Customer Centric Marketing -
Inteligência E Gestão Do Varejo 4.0 - Omnichannel -
Universidade SalvadorModa, Artes E Contemporaneidade -
Universidade Federal De PernambucoDesign
Frequently Asked Questions about Marília Silva
What company does Marília Silva work for?
Marília Silva works for Bazar-Casa
What is Marília Silva's role at the current company?
Marília Silva's current role is Idealizadora | Gestora de Produto e Experiência do Cliente.
What schools did Marília Silva attend?
Marília Silva attended Espm Escola Superior De Propaganda E Marketing, Espm Escola Superior De Propaganda E Marketing, Universidade Salvador, Universidade Federal De Pernambuco.
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