Employment HistoryActing Senior Operations Manager, Amazon DWA9 Delivery StationSumner, WA November 2022 - current• 2022 DWA9 Peak Season had 0 recordable safety incidents. Proactively oversee the site’s Safety Metrics and report that data to Senior teams. Utilized Near Miss events to implement changes to our safety protocols in a cost savings of $160,000 compared to other sites in the region.• Increased efficiency by decreasing number of touches per associates by 40%. Working with a team of +120 associates to implement a process change to how oversized packages are handled from the entrance into the site. Certain maximum dimensions are set and packages exceeding those parameters are separated and handled by associate for direct placement in the proper location.Operation Manager II, Amazon DWA9 Delivery Station – Sumner, WASeptember 2020- October 2022• Implemented a cart-staging process change within our Pick and Stage Department, resulting in a 5% efficiency increase and a cost savings of $117,000.• Decreased number of 1st aid incidents in our Stow department by 70% by training associates to use a Stow cart, improving safety and the efficiency of the process.

Operation Manager I, Amazon BFI4 Fulfillment Center – Kent, WASeptember 2019- August 2020• During Peak Season 2019, built and trained a team of +140 associates, that hit a first-time building goal of 1M+ packages successfully fulfilled in 1 day. Designed and implemented a staffing plan involving 300+ associates between our Inbound and Outbound departments to fully utilize the Amazon Robotic Floor. • In ICQA (Inventory Control, Quality Assessment), prior to Peak Season 2019 teamed with the Inbound Department to prepare to house 1M+ in inventory. Lead manager for headcount required, training and overseeing inventory quality.

Process Assistance, Amazon BFI4 Fulfillment Center – Kent, WAJuly 2016 – August 2019• Executed daily successful staffing plans for 100+ associates based on areas trained in and proper job rotation.• Tracked and ensured that every customer item arrived, was packed, and arrived at the truck for an on-time departure and solved any issues along the way.

Tennis ProfessionalVirginia, New York, Pennsylvania, Minnesota, WashingtonJanuary 2000 - 2019• Tournament official, running one of the largest International Tennis Federation Junior tournaments in the world. Coordinated the scheduling of over 400 junior matches, 30-40 tournament umpires observing matches, clay court maintenance and 25+ ball persons and addressing problems on court upholding the policies set by the International Tennis Federation.• High Performance coach working with junior players ranked in the top 50 in the nation, director of Adult Programs, USTA Teams, and provided elite adult group and private lessons.Professional Women’s Tennis Association Player (WTA) January 2000 – July 2010• WTA world singles rank #582 and doubles rank of #539 achieved across 5 of 7 continents.• Guest event planner and speaker at adult luncheons, dinners, elementary, junior high schools, high school and Kid Day’s Events with 200+ participants helping to grow the sport of tennis.