Marilyn Bonner Email & Phone Number

Sandy, Utah, United States

Responsible for day-to-day business, project management, and accounting activities of the regional Service Center. Consult with operational management to identify and provide business data needed to meet operational objectives, improve business procedures and reporting, and resolve concerns.

Sandy, Utah, United States

Contracted employee through Robert Half for an Electrical Testing company. My duties were completed with Excel, Oracle, MS Office and included accounts payable and receivable, project management, and office management.

Salt Lake City, Utah, United States

Contracted employee with Robert Half, working with a nationwide property maintenance management company. My duties were completed using Excel and Oracle Netsuite, and included: review and verify the accuracy of documentation, manage relationships with service providers while verifying missing work check-ins, verify service completion using photos and geolocation technology, track and follow-up on pending work orders, and report key metrics using analytics tools among other clerical duties.

Salt Lake County, Utah, United States

Reported COVID-19 testing data to the Utah State Legislature and Utah Department of Health, acted as a COVID-19 communications and testing specialist by assisting school staff and students take the COVID-19 saliva-based PCR test, mainly to study the asymptomatic spread of COVID-19 throughout the public education system.In conjunction with the Utah State Legislature, the Utah Department of Health, and local health departments, conducted random confidential vaccine hesitancy surveys throughout the state, specifically in lower vaccination-rate areas.

Salt Lake City, Utah, United States

Worked remotely due to the COVID-19 pandemic:Quality Assurance and Variable Mapping of Data Collected records from Law Enforcement Agencies.Identified issues within Data Collected records that affected Salesforce reports and dashboards.Generally supported the Data Acquisition team with data review and various tasks.Participated in and took detailed notes of Law Enforcement Agency phone calls and Zoom meetings, then accurately logged them in Salesforce.

Salt Lake City, Utah

Conducted tests and inspections of data, spreadsheets, and processes to evaluate quality or performance.Electronically sorted and compiled text and numerical data, retrieved, updated, and merged documents as required.Ensured clean and consistent data was being used for marketing campaigns.Exported large data sets from systems of record, formatted, and uploaded to call center dialer for outgoing sales calls.Created and maintained weekly, monthly, and annual reports for market penetration.

Salt Lake City, Utah

Monitored and evaluated daily inbound and outbound interactions of customer service and sales agents for Quality and Compliance.Maintained product knowledge of eighty-five dietary supplements and skin care products sold.Coached call center agents on areas to improve to ensure remarkable contacts with customers.Created and maintained training documents and assessments for call center agents.Administrative work for the Regulatory and Compliance department: - Processed invoices from business consultants: scan, save, and forward them to Accounting.- Created and filed accurate FedEx shipping labels for international and domestic documents.

South Jordan, Utah

Created a thorough, learning objective based training program for new hires and cross-trained employees. Technical writing used while creating training material and sending out rule updates to employees.On the task force project which created, formatted, and maintained the internal knowledge base.Audited verifications and orders for accuracy before being returned to customers.Provided quality feedback to processors if there were any mistakes or inconsistencies in the records completed. Coached processors who struggled with quality and compliance on how to improve and best practices.Acted as a knowledge center for all processors while reminding them of important rules and regulations to follow when returning information to customers.Developed and maintained knowledge of all Federal and State Medicare Exclusion lists, State Licensing Boards, and adverse and non-adverse actions taken by these authorities; developed and maintained knowledge of criminal and civil court documents, Federal and State court systems, and follow FCRA regulations when returning criminal records to customers.

South Jordan, Utah, United States

Received an average of 99.9% quality score with quantity exceeding company metrics.Credentialed and verified healthcare providers applications to prevent healthcare fraud, including: malpractice insurance and claims history, national criminal records, state and national professional license verifications, and disciplinary actions. Gathered all necessary documents from providers, including medical malpractice explanations, work history gaps, consent forms, copies of licenses, CPR/BLS cards and board certifications.Investigated whether the Candidate the client provided was a match to a disciplined healthcare provider using state licensing board records, public records query, etc.Identified technical issues and processing discrepancies on internal platforms.Tracked and reported application volumes (new, in process, and complete).Morale leader of the office in Q1 of 2015: plan team-building events and meetings, office parties, decorating the office for holidays.

Draper, Utah, United States

Interacted with the top 1% of eBay members through inbound phone calls.Provided business development for eBay Sellers who experienced a drop in sales or negative customer reviews. Coached teammates who struggled with providing genuine empathy to members by suggesting different methods or ideas to make calls exceptional. Responsible for resolving escalations or supervisor calls and handled them professionally and timely. Received the highest quality scores on calls and exceeds most ratings or scores in quarterly reviews.

Draper, Utah, United States

Resolved member problems or concerns in one incoming phone call and follow up e-mails. De-escalated a call by listening, showing genuine empathy, and providing the best resolution for eBay members. Helped train new employees by being a subject matter expert and answering questions. Kept detailed and organized notes for members’ accounts, regarding the phone call, the actions taken on the account, and any billing issues including credits, incorrect payment methods, and eBay billing cycles.

Midvale, Utah

Supervised 12-15 employees per shift to make every day run smoothly. Trained new employees on daily duties and how to prepare drinks and desserts. Counted down tills at the end of a shift and was responsible for the nightly deposit. Provided excellent customer service while taking food and drink orders.Worked as a cook when needed to ensure a smooth delivery to the customer.

Bachelor Of Science - Bs, Criminology & Sociology

Minor in Applied Ethics

Associate Of Science - As, Criminal Justice