Marilyn Cole Email and Phone Number

Fulfills a critical role overseeing all types of billing for this global provider of specialized Digital Transformation IT Services. Assembled a new billing team to accommodate the implementation of Oracle Cloud Fusion. Effectively managing five team members billing a contingent workforce for over 300 customers in excessive of $170MM. ★ Developed new internal processes to accommodate the gaps and transitions between the older billing system and Oracle Cloud. Created training material for all functions for Oracle PPM (Project) from time card import to receivables. Documentation also included material to create Oracle customer, projects and contract system records for billing. ★ Organized a system to manage unique billing requirements outside Oracle functionality to meet client contract and company financial requirements. Ensure department processes and procedures are SOX compliant for successful audits. Complete financial reports for reconciling monthly and quarterly closings. ★ Facilitate enhancements between the Bullhorn system and Oracle to manage profile data changes. ★ Fostered strong relationships with personnel in Sales and Collections to minimize delays in payment and reduce errors; addressed and resolved multiple issues with manual time card approvals and MSP/VMS third party systems. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT MASTECH DIGITAL TECHNOLOGIES Mastech Digital (NYSE American: MHH) is a leading provider of Digital Transformation IT Services. The Company offers Data Management and Analytics Solutions, Digital Learning, and IT Staffing Services with a Digital First approach.

Maintained authority over billing and payroll processes, with an additional scope of responsibility that includes the leadership of Quality Assurance projects; serves as the administrator for two accounting systems used in the Payroll & Billing department.★ Directed two supervisors and a team of six professionals engaged in the processing of contingent workforce payroll and billing for customers totaling over $200MM.★ As Project Manager, built and supported functionality relating to the integration of the Web eFST (Electronic Field Service Ticket) platform with NetSuite, PeopleSoft and the current system Avionte.★ As PeopleSoft Implementation Project Manager, oversaw timelines, testing, meetings, documentation, and training associated with the transition from NetSuite.★ Contributed to the establishment of new processes, procedures, and training, facilitating the restructuring of the On-boarding and Vendor Management departments.★ Contributed input and recommendations regarding design, testing, client acceptance, and implementation phases of accounting platforms, and leads staff training on the new systems.★ Authored the Quality Manual, Procedures and Work Instructions to meet the requirements for ISO 9001:2008 Certification; supported certification and re-certification efforts through audits, management review meetings, and corrective action reporting.★ Led process improvements that resulted in lower DSO, reduced costs of capital, and enhanced cash flow.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CENERGY INTERNATIONAL SERVICESCenergy is a global supplier of expert workforce solutions to the energy and aerospace industry. We specialize in finding and providing exploration and production experts, specialized geologists, highly qualified engineers, HSSE advisors/trainers, rig supervisors, and dispatch clerks.

★ Promoted from an initial role in Customer Service and Sales Representative to an Analyst position, then to a Senior Analyst role.★ Orchestrated multiple strategic projects, including an initiative to integrate the Groups, Air Sea, and Frequent Traveler reservations systems and procedures following the merger of America West and US Airways.★ On each project, developed functional requirements and business processes, supporting a variety of system changes, industry initiatives, and meeting government-mandated regulatory changes.★ Supported changes to the Dividend Miles Frequent Flyer Program and Star Alliance programs, designing business processes, influencing policy changes, and drafting corporate communications.★ Contributed to the success of major mainframe conversion projects impacting multiple reservations departments; oversaw the programming, testing, and deployment of systems with Sabre, EDS Shares, Amadeus and Cruise Lines.★ Lowered call work times and improved the agent experience through the development of new applications for the Qik Res application.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT US AIRWAYSThe integration of US Airways and American Airlines was completed on April 8, 2015 and officially formed American Airlines Group, which is now the largest airline in the world.

Developed polices and procedures for international reservations and airport customer service agents.