- Generate potential leads using various mediums- Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets- Develop pitches and Digital Marketing Pitches in close coordination with the back-end team and in line with what client wants- Follow up on leads across various stages of the sales journey- Draft proposals based on client brief.- Seek out the appropriate contact in an organisation- Conduct meeting with clients- Foster and develop relationships with clients- Understanding the needs of the customers and be able to respond effectively with a plan of how to meet these- Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business- Draw up client contracts- Have a good understanding of the businesses' products or services and be able to advise others about them- Liaise with Web, Digital Marketing and Finance team- Keep abreast of trends and changes in the business world

- Manage a portfolio of client accounts- Build and maintain relationships with clients often through regular face to face contact and meetings- Arrange meetings with clients- Act as the first point of contact for client questions and requests- Coordinate with other departments in the organization in order to facilitate client requests- Identify new client relationships and make pitches to potential new clients- Manage a budget and achieve targets- Generate accurate reports on the status of existing accounts and new business- Content Writing/ Creating Content Calendars for brands- Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promotes brand-focused messages.- Community Management- Moderate all user-generated content line with the moderation policy for each community

- Provided technical support to clients in managing customer relationship management portals (CRMs)- Coordinated with clients via phone calls, emails and live chat.- Provided training to new users of the CRMs.- Testing and reporting of the bugs in CRM portals.- Registration of new customers in CRMs.- Assisted certification bodies to out smooth certification procedures within the CRMs.- Managed & contributed in internal coordination and communication for all certification schemes.- Ensure that all ticket resolutions are carried out in accordance with the internal targets and procedures as set out by management.- Content writing and creation: Created user guidance manual and videos of client’s ERP system.- Welcoming customers on board.- Compiling data using MS-Office.- Keeping track of daily workflow and operations.- Escalating issues and proposing solutions to Product Associates and Management.